HomeNewsDisplay

News Search

Trusted Care everywhere is not going anywhere

An Airman holds up his Trusted Care badge at the Defense Health Headquarters, Sep. 19, 2018. The Defense Health Agency will assume authority, direction and control of military treatment facilities. On Oct. 1, 2018, four Air Force medical facilities will begin this transition. The process completes Oct. 1, 2021, when all 76 Air Force medical facilities will be under DHA control. Throughout this transition, medical Airmen will still implement the Trusted Care principles and deliver safe, patient-centered care to the warfighter and their families.  (U.S. Air force photo illustration by Josh Mahler)

An Airman holds up his Trusted Care badge at the Defense Health Headquarters, Sep. 19, 2018. The Defense Health Agency will assume authority, direction and control of military treatment facilities. On Oct. 1, 2018, four Air Force medical facilities will begin this transition. The process completes Oct. 1, 2021, when all 76 Air Force medical facilities will be under DHA control. Throughout this transition, medical Airmen will still implement the Trusted Care principles and deliver safe, patient-centered care to the warfighter and their families. (U.S. Air force photo illustration by Josh Mahler)

FALLS CHURCH, Va. -- As the Defense Health Agency assumes authority, direction and control of military treatment facilities, the Air Force Medical Service will remain steadfast on its Trusted Care journey towards higher reliability and Zero Harm.

The 43rd Medical Squadron at Fort Bragg, North Carolina; the 81st Medical Group at Keesler Air Force Base, Mississippi; the 628th MDG at Joint Base Charleston, South Carolina; and the 4th MDG at Seymour Johnson AFB, North Carolina will be the first four facilities to transition on Oct. 1, 2018. The process is set to be completed by Sept. 30, 2021, when all military medical treatment facilities will be transitioned under the DHA.

“Through all the changes the AFMS will go through, we will continue being a high-reliability organization, and medical Airmen will still deliver the Trusted Care our warfighters and patients expect,” said Lt. Col. Michael Fea, special assistant to the Air Force Surgeon General for Trusted Care.

Trusted Care will even continue for the initial four transitioning MTFs. Should a transitioned MTF need resources to execute Trusted Care, they can place a request with the temporary transitional Intermediate Management Organization and, if needed, the AFMS will validate the request for appropriate DHA resourcing.

Trusted Care encompasses the high-reliability efforts that drive the AFMS to be a continuous learning and improving organization. The principles, safety behaviors, habits and culture of Trusted Care that produces a single-minded focus on high-quality patient-centered care will endure throughout the transition.

“Trusted Care is a culture, not a program,” said Fea. “It is how we do business today and how we will continue to do business in the future.”

“No one wants to see Trusted Care go because we have made so many great strides,” said Col. Tess Clark, chief of Trusted Care Execution at AFMOA. “We have changed the culture, and our Airmen are eager to continue on that Trusted Care journey.”

This commitment to high reliability is something that is valued and shared across all the Services.

“We are not the only ones focused on high reliability,” said Col. Gretchen England, chief of Air Force Patient Safety at Air Force Medical Operations Agency. “The entire Military Health System is on a journey towards a zero harm culture. So, as we go through this transition, Trusted Care will remain a part of our culture regardless of what we name it. ”

In 2014, the MHS adopted the Team Strategies and Tools to Enhance Performance and Patient Safety, or TeamSTEPPS, an evidence-based training system designed to improve health care quality and safety. The AFMS built on that foundation to develop its Trusted Care culture.

“Trusted Care shares the same basic concepts as TeamSTEPPS to deliver safe, quality care,” said England. “We did not abandon TeamSTEPPS as we introduced Trusted Care, and we do not plan on abandoning Trusted Care now. Trusted Care is more than just a tool. It is a culture that drives our journey towards zero harm.”

The AFMS is working in conjunction with partners at the DHA and the other Services to expand its ability to deliver safe, high-reliable care and continue this culture throughout the transition. According to Fea, the Trusted Care culture and the way the AFMS implements high-reliability organizational initiatives has been recognized by the DHA and the other Services, but there may be some small changes as the Services work together.

“This transition has many layers to it, and as the MTFs move to the DHA, the Major Command surgeon generals won’t have high-reliability organizational oversight responsibility,” said Fea. “As DHA and the Services work to share and execute high-reliability organizational initiatives, it could mean that some of the initiatives may change. However, the temporary transitional Intermediate Management Organization will serve as a point of contact for the four MTFs that are part of the initial phase of the transition. At the end of the day though, we will continue to advance the Trusted Care culture we have built.”

During this time of change, Fea stresses that medical Airmen must remain focused on providing high quality care, and that any decisions being made to shape policy, strategy or action plans will always be about the patient, the frontline operations, and those who perform the work.

“With so much change going on, it might be easy for frontline Airmen to speculate on what impact this transition will have,” said Fae. “We want them to know that we aren’t taking our eye off the ball and losing focus. The mission hasn’t changed. Our Airmen will continue to deliver high-quality health care in an environment built upon patient centeredness.”
Air Force Medicine

Engage

Facebook Twitter
@USAF_ACC @TeamTyndall We're here for you, Team Tyndall! #Wingmen
RT @USAF_ACC: .@TeamTyndall, your fellow wingmen are here to help! Airmen from the 96th Medical Group at Moody AFB are helping out at #Tynd
#TBT: Air Force Surgeon General Alonzo A. Tower oversees an instructor teaching the Physicians’ Assistant course at… https://t.co/GuJ39elrJd
Pharmacists are an integral part of patient care. These medication experts help maximize positive health outcomes a… https://t.co/E6jLeJR8yl
Please congratulate Maj. Regan F. Lyon and Col. Kerry P. Latham for being the 2018 MHS Female Physician Leadership… https://t.co/UxVzKleSxh
CLEAR! Airmen with the 439th Aeromedical Evacuation Squadron perform a function check of a defibrillator during a… https://t.co/wenoaTroGj
RT @60MDG_DGMC: DGMC 30th Anniversary! Did you know that David Grant Medical Center has been delivering trusted care at its current locatio…
Medical assistants and technicians perform a wide range of administrative and clinical roles and are vital members… https://t.co/JbR5hpFetl
If left untreated, trauma-related disorders, caused by traumatic events, can deepen and prolong distress. Look out… https://t.co/I6d6Xqn4rG
RT @TRICARE: Due to #HurricaneMichael, emergency refill procedures have been extended through October 31st, for the impacted areas of Alaba…
Meet Preston! The first Courthouse Facility Dog in the @DeptofDefense and @usairforce. After training for more than… https://t.co/mZzybXe1w2
RT @AirMobilityCmd: Aeromedical evacuation crews from @jointbasemdl, @MacDill_AFB, and @439Westover boarded a #TTail to Hawaii to train tog…
AETC Command Surgeon, Col. (Dr.) Gianna R. Zeh, discusses her thoughts on ongoing improvements, how medical Airmen… https://t.co/R13v4ladvp
Keep your family’s personal and health information safe as you surf the Web. Follow these cybersecurity steps from… https://t.co/hKCOSICyTm
RT @TRICARE: Looking for a pharmacy near Tyndall AFB (@TeamTyndall)? For a full list of network pharmacies, visit: https://t.co/Ct5B0PCIWV…
Did you know the MHS Nurse Advice Line has expanded to include additional health care support services? A registere… https://t.co/6MfGWegP6i
2Lt Aimee Clonts, a clinical nurse with at JBER is this week’s #TrustedCare Hero for proactively becoming a subject… https://t.co/B3Nz4hLI9i
RT @TRICARE: Have you been affected by #hurrincaneMicael? TRICARE has many resources available to you when a disaster strikes. For more inf…
RT @usairforce: A message from @SecAFOfficial, @GenDaveGoldfein & CMSAF Wright following their visit @TeamTyndall. https://t.co/WbF8BTVj3D…
One thing Airmen worry about after deployment is the well-being of their family, especially children who may have a… https://t.co/y7kalaq7Hn