The Air Force Medical Service is a continuous learning and improving organization that partners with patients and families in a single-minded focus on safety and Zero Harm.
In 2014, the Military Health System and its civilian partners embarked on a mission to evaluate its healthcare system to ensure the best care was being delivered to all its patients.
Following research and the studying of leading practices in the civilian sector, the Air Force Medical Service became focused on a achieving a better healthcare system. Trusted Care is how the Air Force Medical System is approaching high reliability.
Trusted Care is working to continually improve the culture of safety and reliability within the Air Force Medical Service. Through the efforts of Trusted Care, our medical force is continues to focus on Excellence in All We Do.
Air Force Medical Service adopted Four Domains of Change for focusing Trusted Care efforts on high reliability transformation. Air Force Medical Service adopted the Domains of Leadership Engagement, Continuous Process Improvement and Culture of Safety from industry leading practices, and added Patient Centeredness to reflect the longstanding Air Force Medical Service commitment of placing patients and families first.
Develop Trusted Care leaders at all levels in the Air Force Medical Service who are trained, experienced and equipped to enable a highly reliable organization. Have a clear and constant emphasis on safety and accountability and create a culture where staff of all levels feel empowered to speak up for safety.
Put the health and safety of others first. Trust in leadership and in staff, willingness to admit error and identify unsafe conditions, respectful communication and the belief that safe care is everyone’s duty.
See the operational environment as a system of care that can be studied to effect positive change, eliminate gaps and reduce waste. Every Airmen, Every Day, A Problem Solver.
Communicate clearly and maximize value to the patient, empower patients as partners in ensuring safe care, and consistently display empathy, transparency and humility in patient interactions. Ensure patient values guide all clinical decisions.
The Air Force Medical Service adopted Nine Principles to promote a culture committed to achieving Zero Harm. These principles serve as actionable extensions from our Air Force Core Values.
Eliminate harm through improved efficiency and mission readiness.
Respect your colleagues, your patients and their families.
Identify unsafe potential errors that may lead to harm.
Quickly cope with adverse events and bounce back stronger.
Involve your patient in discussion to improve the system.
Empower your colleagues to identify potential system failures.
Unite in a shared vision of safety and Zero Harm.
Constantly find ways to identify areas that can be improved.
Build and leverage connections to solve problems.
Dedicated to our mission of delivering Trusted Care
(click to access the Trusted Care Logo)
“How do you C.A.R.E.?” Contest (Press Release)
How Do You Demonstrate Trusted Care?
Patient and Family Engagement