HomeResourcesPatient and Family Engagement ToolkitUse Patient Portal

Use TRICARE Online Patient Portal

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  • Send a message to your health care provider.
  • Make, change, or cancel an appointment.
  • Review your lab and radiology results.
  • Refill your medications.

Secure Messaging Tips:

  • Not appropriate for medical emergencies.
  • Be clear, detailed, and comprehensive. Upload attachments and pictures, as necessary.
  • If your message is intended for your health care provider, it will first be reviewed by an administrative staff member or nurse. Don't send a message that can only be understood by one person, like: "Can you give me follow up on that problem we talked about last week?"
  • Understand the difference between a medication renewal versus a refill.
    • Medication renewal: No more refills left on your current prescription. Your provider will need to write a new prescription. Appropriate for secure messaging.
    • Medication refill: One or more refills remain on your current prescription. You can refill through TRICARE Online Patient Portal or by calling the pharmacy. Do not use secure messaging to request a refill.