An official website of the United States government
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

TRICARE Beneficiaries Being Targeted by Call Centers and Others For Unsolicited Medical Prescriptions

  • Published
  • By TRICARE
WASHINGTON --  The Defense Health Agency, Office of Program Integrity (DHA-PI) has received a significant number of concerns from TRICARE beneficiaries regarding unsolicited attempts by "Call Centers" to encourage them to provide personal identifying information and health information so that they can allegedly provide prescribed cream medications to the TRICARE beneficiary. 

TRICARE and its contractors never call and ask for personal identifying information or health information. According to DHA-PI, beneficiaries should be wary of unsolicited attempts by any entity asking them for personal or health information, either by phone or in person.

According to reports, the "Call Center" will normally cold call and say, "I am a representative calling from XYZ, we are calling to tell you about a benefit TRICARE will cover for you for a prescription pain cream you are eligible for.  Do you have any of the following medical issues (list of issues) or pain?  If so, TRICARE wants to get you taken care of, all we need are your Doctor's name and your TRICARE information and we will contact your doctor and get these medications or supplies out to you immediately and submit a claim. " 

DHA PI strongly advises beneficiaries to give no information to these types of unsolicited request for personal health information and personal identifying information.  Often these "Call Centers" have identified what limited information they have through "google" searches or through individuals who have approached beneficiaries independently and obtained information directly.  

Should you receive a phone call for this information provide--NO information.  Also, DHA-PI requests that anyone contacted immediately submit a Fraudline report to the Pharmacy Benefits contractor, ESI.  Beneficiaries can report the issue to Express Scripts Inc.

· Express Scripts Fraud Tip Hotline: 1-866-759-6139
· Email:  TRICAREfraudtip@express-scripts.com

ESI can also flag profiles and reject attempts to bill for these medications. If you do receive unsolicited medication in the mail, you can refuse delivery.

Additionally, TRICARE has revised and published the following news article: TRICARE Revises Compound Drug Coverage.