Medical appointment reminders available via TRICARE Online Published April 11, 2013 By Capt. Scott D. Cook 15th Medical Group JOINT BASE PEARL HARBOR-HICKAM, Hawaii -- Have you or your family members ever missed a medical appointment at the your clinic? Would a text-message or e-mail reminder have helped you remember? If you answered yes to either of these questions, we have a solution for you. TRICARE Online, which allows beneficiaries the ability to schedule, cancel and view appointments from any computer via the internet, now offers beneficiaries the ability to receive appointment reminders via email or text. Some users may have encountered difficulty using TOL in the past; however, through recent upgrades, access to TOL has been simplified from six login steps to two, and the unique 15-digit password has been eliminated. Eligible beneficiaries can now login using a password, their Common Access Card, DFAS myPay login or premium DOD self-service login account. Once logged in, users have the option to define up to three e-mail addresses and mobile phone numbers to receive appointment reminders for primary care and self-referral specialty care appointments. Appointment reminders work for any appointment, regardless of booking mechanism. TOL users can receive reminders for appointments booked via TOL, those booked in person at their clinic, and even appointments booked through our central appointments line at (808) 448-6000. Users receive a confirmation e-mail and/or text message when booking the appointment, a reminder up to 48 hours prior to the scheduled appointment time, and again, two hours prior to the scheduled appointment time. E-mail and text message reminders are also a convenient way to communicate medical appointments to other family members and/or caretakers. If you register for text message reminders, normal text message rates may apply. Please contact your servicing cellular provider if you have questions. How do you sign up for appointment reminders? If you are not a registered TOL user you will need to sign up for an account first. New or existing users will be prompted automatically to set up appointment reminders after you book an appointment on TOL. You can also review, change or activate reminder settings by following the instructions below: (1) Go to the TOL home page located at www.tricareonline.com (2) Log in to TOL using their CAC, Premium DS Logon or DFAS myPay account (3) Click "My Profile" in top navigation bar (4) Navigate to the bottom of the page under "Appointment Reminders" (5) Complete requested fields and click "Submit" button If you experience technical difficulties when trying to register for a TOL account or setup your appointment reminders, please click the "contact us" link on TRICARE online or call the Military Health System Service Desk at 1-800-600-9332.