If you have a question about a clinic that is not listed, please check with your PCM. Services vary from one clinic to another within the AFMS. Those services may include:
Location: Bldg 207; check in with Occupational Medicine
Hours of Operation: Mon-Thur 0715-1130, 1230-1530 and Fri 0715-1200
One in ten Americans has a hearing loss that affects their ability to understand normal speech. In fact, hearing loss is the most pervasive occupational health problem in America today. Approximately 30 million workers are exposed to hazardous noise in the workplace. An even greater number of people are exposed to hazardous noise during recreational activities (hunting, music concerts, sporting events, etc.). Fortunately, noise-induced hearing loss is 100% preventable.
The Air Force has developed a standard (AFOSH STD 48-20) that, at a minimum, meets the OSHA "Occupational Noise Exposure; Hearing Conservation Amendment". A comprehensive hearing conservation program is a balance of many areas; noise exposure monitoring, engineering and administrative controls, annual audiometric evaluation, use of hearing protection devices, education and motivation, and record keeping. Though supported by many areas on Robins AFB-- including Bio Environmental Engineering, Public Health and Audiology-- YOU are the most important factor in protecting your own hearing both at work and at home, and making sure you hear for a lifetime.
Hearing screenings are performed annually on those currently assigned to the Hearing Conservation Program as mandated on the Bio Survey for the workplace. Hearing health services are available for Active Duty members through referral only.
Location: Building 207
Office Hours: Monday to Friday 0730-1630
Phone Number: 478-327-7555 or DSN 497-7555
After Hours On-Call Technician: 478-957-2990
Bioenvironmental Engineering (BE) serves on the front line of protecting Airmen, employees, and families by blending engineering and preventive medicine to identify and evaluate potentially hazardous environments. BE uses data from these evaluations to help design measures that prevent illness and injury.
Mission Provide our Team Robins Family with exceptional operational health risk expertise to optimize human performance, enhance commander decision making, and health services support.
Vision Optimize Team Robins human performance through full spectrum health risk reduction.
Priorities Ensure safe and healthy work environments for Team Robins. Emphasize a team approach to tackling challenging issues and improving processes. Provide outstanding customer service to inform Commanders’ decision making.
As a first line of defense in your work center, BE recommends visiting our sharepoint at:
If you cannot find you answer there, please call us if you are a member of the Robins AFB family and have questions about any of the areas below.
Location: Family Health Clinic, Bldg 700A
Hours of Operation: Monday thru Friday 0730-1630; 2nd and 4th Thursday 0730-1200
Phone: Health Care Integrator, Major Nickita Council
Clinical Medical Management Team: Consist of Health Care Integrator (HCI); Disease Managers (DM); Case Managers/Care Coordinators (CM); Utilization Manager (UM).
Provisions of Clinical Medical Management Programs: Are a part of the Population Health Function's (PHF) population health plan, focusing on a targeted, coordinated approach for improving access, quality and cost for complex patient care by decreasing variation in clinical management.
Disease Management: Focuses on optimizing outcomes in the treatment of patients with prevalent and/or chronic diseases or conditions, or those with co-morbidities. The goals are to minimize the impact of the disease or chronic conditions, and improve the patient's quality of life and self-care through Health Promotion/Education and Disease Prevention.
Case Management: Is a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive health needs through communication and available resources to promote quality cost-effective outcomes.
Utilization Management (UM): Process involves the evaluation of quality, risk, and cost concerns of healthcare services. UM identifies monitors, evaluates, and resolves issues that may result in the inefficient delivery of care such as high-cost, high volume or problem prone diagnoses, procedures, services; and patients with high utilization rates (i.e., poly-pharmacy, emergency department (ED) visits, outpatient visits, etc).
The 78 MDG and Medical Management Team embrace the "Patient Centered Medical Home" (PCMH) health care model;
PCMH provides optimal patient-centered care for enrolled patients using evidence-based clinical practice grounded in established population health principles. The primary care medical home provides primary health care that is relationship-based with an orientation toward the whole person. Partnering with patients and their families requires understanding and respecting each patient's unique needs, culture, values, and preferences. The medical home practice activity supports patients in learning to manage and organize their own care at the level the patient chooses. Recognizing that patients and families are core members of the care team, medical home practices ensure that they are fully informed partners in establishing care plans.
78 MDG Customer Service Manager/Patient Advocate
The 78th Medical Group is committed to providing patients with the fundamental right to considerate care that safeguards their personal dignity and respects their cultural, psychosocial, and spiritual values. The Customer Service Program is designed to help each and every patient with clinic policies, procedures, compliments, complaints, and suggestions. The Commander has designated a Customer Service Manager for the group.
A Customer Service Representative has also been designated for each clinic and should be the first representative to make contact with when you have problems that need to be addressed. Photographs posted in the respective clinic will designate these individuals. Please feel free to ask them for assistance when you have a question or concern.
Location: Bldg. 700A, 2nd floor to the right
Hours of Operation: 0715 to 1615, Monday through Friday
All patients must present a valid military, dependent or retiree ID card upon checking in at the Records and Reception area.
During duty hours, call 478-327-8056. After duty hours emergencies, call
478-327-7850 or 478-327-8056 for answering service. After duty hours emergency dental care is available for all beneficiaries. Emergency dental needs include: uncontrolled pain, swelling, bleeding, and trauma. The answering service will contact the dentist on call.
Population Served: rimarily Active Duty Service Members. Family member and retiree beneficiaries may be seen for emergency dental needs. They are responsible for obtaining dental care in the private sector. Routine dental concerns may be treated on a limited space-available basis.
Dental care for family member spouses and children is provided through United Concordia TRICARE Dental Program Enrollment is not automatic - (Enroll on-line
www.ucci.com with United Concordia) OR visit our TRICARE Service Center for the enrollment form.
ALL NEWCOMERS ARE ENCOURAGED TO ENROLL ONLINE AS SOON AS THEY TRANSFER TO ROBINS AFB.
A list of participating dentists may be found on the www.ucci.com website under the TRICARE (TDP) tab. Select 'find a dentist' to list dentists in your local area. The base dental clinic has the list of participating dentists displayed at the reception area.
Dental care for retirees and their family members is provided through United Concordia TRICARE Dental Program or at your own cost.
Enrollment is not automatic - (Can enroll on-line www.ddpdelta.org with Delta Dental).
This page is current as of April 25, 2014.
Location: Bldg 700, hallway 4
Office Hours: Walk-ins are accepted Mondays, Tuesdays, and Thursdays from 0800-1100. All other times are by appointment only.
Phone: Family Member Relocation Clearance
Special Needs Coordinator (478) 327-2988
EFMP-M Mission: To identify medical and educational service requirements of family members in support of active duty sponsor reassignment and civilian employment overseas. The EFMP-M proactively identifies those family members who have special needs in order to coordinate accompanied travel orders and family relocation for CONUS and OCONUS/overseas assignments at government expense.
Special Needs identification: The purpose of identifying sponsors and their family members with special needs is to determine the ongoing necessary medical and educational services required for family members based on specific conditions, to support access to specialized services at the current and projected duty assignment. Upon identification of special needs, the family member is enrolled in EFMP and an assignment limitation code (Q-Code) is placed on the sponsor's personnel record after notification received by the Military Personnel Section (MPS).
If you have a family member who has been diagnosed with ADD, ADHD, Autism or Asthma or requires specialist medical care please contact the Special Needs Coordinator (SNC) to determine enrollment requirements.
Family Member Relocation Clearance (FMRC): The FMRC process encompasses medical record, dental record and EIS (educational/early intervention summary) reviews for all government sponsored family members to OCONUS locations and medical record, dental record and EIS (educational/early intervention summary) reviews for identified EFMP family members going to CONUS locations.
The FMRC process is designed to prevent active duty assignment failures due to unavailable resources for family members, and to enhance access to medical and educational resources for all family members through the relocation process. The FMRC process has to be completed in its entirety for all Q-coded sponsors and for all traveling OCONUS prior to issuing PCS orders.
NOTE: FMRC process may require as much as 90 days to complete. All Active duty members with EFMP family members are encouraged to seek FMRC assistance within 6 months of their RNLTD (report no later than date).
The EFMP-M (MEDICAL) and EFMP-FS (Family Support) partner to ensure family members are appropriately enrolled in the prospective EFMP services.
Exceptional Family Member Program-Family Support (EFMP-FS): Is a community support function provided by the Airman and Family Readiness Centers (A & FRC's). EFMP-FS is designed to provide support to family members with special needs.
The EFMP-FS Coordinator Services include but not limited to: Support services, advocacy, resource information, educational workshops, respite information, relocation assistance, financial assistance, early intervention, school information, and family activities.
The Air Force Exceptional Family Member Program (EFMP) is designed to provide support to military family members with special needs. All branches of the military offer EFMP, and each Service includes a variety of personnel, medical and family support functions under the EFMP umbrella. Learn more about about the Exceptional Family Member Program and link it (in a new tab) to the EFMP microsite here:
Location: Family Health Clinic
Hours: 7:30 a.m. - 4:30 p.m.; closed third Wednesday of each month, 7:30 - 8:30 a.m.
Phone: (478) 327-7850
Clinic/Section Information: Appointments are made by calling the Central Appointment Line at (478) 327-7850. Appointments may also be scheduled by using the TRICARE Online website.
Services Offered: Annual/sports physicals, separation/retirement physicals, routine and acute care needs.
Walk in clinic includes the following: pregnancy tests, urinary tract infection evaluation, sore throat clinic, blood pressure check directed by the PCM team. The clinic does not provide acute/urgent care walk in times, all appointments for medical needs require contacting the appointment line. If you have an emergency, please do not call the appointment line, dial 911.
Mondays: 1:30 - 3 p.m.
Tuesdays: 1:30 - 3 p.m.
Insomnia/Tobacco Cessation (alternating)
Wednesdays: 2 - 3:30 p.m.
Thursdays: 12 - 1:30 p.m.
Diabetes: A1C and Me
Fridays: 8 - 9:30 a.m.
Healthy Mind/Healthy Body
To sign up for a class, call Central Appointments at (478) 327-7850 (commercial) or 497-7850 (DSN)
Frequently Asked Questions:
Question: How can I get my PHA signed?
Answer: Recently, we have started to accomplish PHA’s through use of virtual appointments with your PCM. He or she will conduct a record review based on your recent history within the past year. Based on your history and your responses to the questionnaire, a determination will be made to either schedule you for further assessment or sign off your PHA. If further assessment is required, your PCM team will contact you to schedule a visit.
Question: Why did I get an appointment reminder for an appointment that I did not schedule?
Answer: Virtual appointments are used to give your PCM time to address record reviews and requests within the scope of your care. If you are scheduled to have a virtual appointment, they can sometimes be conducted through a telephone call. The appointment reminder system does not differentiate between a phone call and a face to face visit. Therefore, it reminds our patients of all scheduled appointments. In the future, if you receive a reminder about an appointment that you did not schedule, don’t worry, you do not need to check in at the clinic.
Question: How do I request Convalescent Leave?
Answer: AFI 36-3003 11 May 2016 Military Leave Program:
6.4. Convalescent Leave. Convalescent leave is an authorized absence normally for the minimal time essential to meet the medical needs for recuperation. It is not chargeable leave. The Air Force Surgeon General oversees the convalescent leave program.
NOTE: Convalescent leave is given for the minimal time needed for post-surgery recuperation.
Coordinate delivery of all notes from off base specialist (request notes to be sent to Records Management or hand carried) and AF form 988 for your PCM to review prior to surgery. Based on the procedure and condition the AF form 988 will be completed, you will be notified when ready for pick-up.
Question: How do I extend Convalescent Leave?
Answer: Contact the Central Appointment Line to schedule a visit with your PCM for further evaluation prior to Con Leave expiration.
Location: Building 700 A
Hours: 7:30 a.m. - 4 p.m.; closed federal holidays
Clinic/Section Information: Call (478) 327-7758 for a flight medicine appointment or (478) 327-8457 for BOMC. We provide outpatient primary care to flyers and other special duty active duty military members and their families. We provide periodic health assessments, medical clearances and initial flying physicals for eligible military members. We are the Center of Excellence for all Air Force Aerospace Medicine Programs for Georgia and other parts of the Southeastern CONUS.
Question: How do I schedule a flying PHA?
Answer: Complete your web HA through the myIMR website and we will contact you to schedule your appointment.
Question: Do you have sick call?
Answer: To provide the best trusted care and minimize wait times, we schedule member for appointments, usually within 24 hours. We provide Return to Flying services on a walk-in basis.
Question: Do you operate on airplanes?
Location: Bldg 207 check-in with Occupational Medicine
Hours: 0700-1530, Mon-Fri
Hearing loss is one of the most pervasive occupational health problems in America today. One in ten Americans have a hearing loss that affects their ability to understand normal speech. Approximately 30 million workers are exposed to noise levels that are potentially hazardous to their hearing while on the job. Fortunately, noise-induced hearing loss is 100% preventable.
Air Force Instruction 48-127, Occupational Noise and Hearing Conservation Program, was developed to meet the OSHA, 29 CFR 1910.95 requirements. A comprehensive hearing conservation program is a balance of many areas. These areas are noise exposure monitoring, engineering and administrative controls, annual audiometric evaluation, use of hearing protection devices, education and motivation, and record keeping.
Individuals on the Hearing Conservation Program are seen annually for routine hearing screenings. These exams are scheduled by their training manager.
Location: Bldg 700
Hours of Operation: 7 a.m. to 4 p.m. - Monday - Friday
7 to 11 a.m. - 2nd and 4th Thursdays
Phone: (478) 327-7921
Walk-in Immunizations services provided for Tri-Care Beneficiaries. ID card is required.
Vaccines require a prescription if you're younger than the age posted next to the vaccine
Tuberculosis (TB) tests are not placed on Thursdays or prior to a 3-4 day weekend. TB tests must be read 48-72 hours after placement.
Yellow Fever is available by appointment only. (5 people required per vial)
Travel vaccination recommendations are offered by the 78th MDG Public Health on Thursdays from 9 to 11 a.m.
Vaccines Information Sheets and Schedules
Location: Bldg 700 MDG Laboratory
Hours: 7:30 a.m. - 5:30 p.m.; closed second Thursday afternoon of each month and federal holidays
Phone: Front desk: (478) 327-7936; Flt CC:
(478) 327-7940: email: email@example.com
Clinic/Section Information: The 78th Medical Group Laboratory is accredited by the College of American Pathologists (CAP) and registered for high complexity testing under the Department of Defense Clinical Laboratory Improvement Program (DoD CLIP). We are responsible for performing testing to support the 78th Medical Group mission. Specimens or procedures beyond the capability of our laboratory will be forwarded to an appropriate accredited laboratory.
Resources: Patients should call the laboratory for all questions or concerns regarding information on lab tests, and or sample requirements. The laboratory is also available to provide instructional information on the collection and submission of required testing.
Location: Temporary Medical Facility
Hours of Operation: 0730 - 1630 Monday - Friday except every 2nd and 4th Thursday: 0730-1100
Phone: (478) 327-8398
The Mental Health Flight is comprised of four different elements: Mental Health, Alcohol and Drug Abuse Prevention and Treatment Program (ADAPT), the Family Advocacy Clinic (FAP), and Resiliency and Prevention Program.
The Mental Health Flight is located in building 700 in the old section of the main clinic. Services are offered to Active duty personnel, TRICARE Prime beneficiaries, retirees and family members. The clinic is open Monday-Friday from 0730-1630 hours. For more information regarding services listed, call (478) 327-8398.
Mental Health Clinic
Services offered in the Mental Health Element include individual, group, and psychoeducational treatment for stress, anxiety, depression, adjustment difficulties and other psychological concerns. Military evaluations for special clearances or duty are arranged as required by AF Instruction or policy. Currently, Mental Health services are only offered to Active Duty members and Guard and Reserve members on active orders. Mental Health Clinic personnel can assist non-eligible members in finding appropriate mental health services on-base and within the community.
Contact Information Hours of Operation: Monday - Friday 0730-1630 hours (every 2nd and 4th Thursday: 0730-1100)
CDE Manual for Commanders-Revised Nov 2014
Mental Health Tri-fold
Alcohol and Drug Abuse Prevention and Treatment (ADAPT)
Clinic Hours: 0730 - 1630, Monday - Wednesday, Friday
The Air Force recognizes alcoholism as a preventable, progressive, treatable, and non-compensable disease that affects the entire family. The ADAPT Clinic provides prevention, substance abuse education, assessments and rehabilitation.
Commanders-ADAPT referral Form
Supv-substance Abuse Assessment
Family Advocacy Program
Clinic Hours: 0730 - 1630 Monday - Friday except every 2nd and 4th Thursday: 0730-1100
The Family Advocacy Program is designed to identify, report, assess, and treat family maltreatment by providing clinical intervention for family members as well as provide victims with 24 hour access to services. Other programs within Family Advocacy include: New Parent Support Program and Outreach and Prevention Services. The following is a brief overview of some of the programs offered at Family Advocacy:
New Parent Support Program:
The thrill of a new baby is one of life's most wonderful and challenging experiences. However, parenthood is the role we are least prepared for. The New Parents Support Program's goal is to ease the transition by providing education and support to parents during the pregnancy, birth and up through the first 36 months of childhood. The Family Advocacy Nurse or Social Worker provides home visits, telephone contacts, referrals and consultations. These programs are primarily for active duty or new or expectant parents and those with children ages 0-36 months. Retirees are welcome on a space availability basis.
Outreach and Prevention Services:
These services are to promote healthy family relationships through education and support. Services include: parenting education, anger management, and couples communication classes, special theme events for; domestic violence awareness month, teen dating violence awareness month, and child abuse prevention month. Unit briefings and trainings on family violence, prevention of maltreatment in families and Family Advocacy Program and services are available upon request. Anger Management Group covers several areas of discussion including: recognizing and controlling anger, learning to listen to others, feelings and communication, becoming an assertive person, and negotiating conflicts. Finally, the couples communication class (PREP) focus on improving couples communication skills, and enhancing intimacy in relationships. All couples are welcome.
Calendar of events
Notice of Privacy Practices
Location: Bldg 207
Hours of Operation: Mon-Thur 0715-1130, 1230-1530 Fri 0715-1200
Phone: 478-327-7591 or 7593
If you have been scheduled for an occupational physical examination, please keep the appointment if possible, otherwise, please notify us in advance if you must cancel.
If you are coming to Robins Air Force Base as a new hire, don't forget you must contact your Human Resource Assistant first, before coming to Occupational Medicine Services. Human Resources will contact Occupational Medicine for an appointment.
We are here to serve you in any way that we can. If you have any questions, please call the numbers shown above.
Location: Bldg 700A, Second floor
Phone: (478) 327-8352 (DSN 497-8352)
Hours of Operation: 0730 - 1630 Mon - Fri except Federal Holidays and AFMC Family Days
Closed 1200-1300 for lunch
Closed 2nd and 4th Thursday 1300-1630 for training
Active duty members may call the Central Appointment desk at
(478) 327-7850 to schedule appointments for routine eye examinations.
Active duty family members who are enrolled in Tricare Prime are eligible for care by a civilian network provider without a referral once per year.
Retirees and their family members enrolled in Tricare Prime may also be seen by a civilian network provider every 2 years without referral.
**Glasses, contact lenses, and contact lens exams are not covered by Tricare**
The Optometry Clinic's acute care services are available to patients on a self-referral basis or by referral through their PCM (Primary Care Manager) or other medical provider for complex or urgent conditions. Patients who believe they have urgent ocular conditions may call the Central Appointment desk at
(478) 327-7850 to schedule an appointment.
Members required to wear safety glasses to perform their duties will need to obtain a RAFB Form 81 from their supervisor. Members can then take the Form 81 with their current prescription to the Base Optical Shop located in the Base Exchange. Safety Glasses are funded through the member's unit.
Baseline Laser Exams:
Eye injury is the primary hazard associated with laser use. Members using Class 3b or Class 4 laser systems (ANSI Z136.1) may walk in to receive their pre/post-employment exam.
Frame Of Choice Program
The Optometry Clinic actively participates in the Frame of Choice Program. The program was instituted as a quality of life initiative and is intended to improve utilization of military-provided spectacles. The program offers a choice of 10 metal and plastic spectacle frames from which to choose. The frames are available for active duty military personnel assigned to Robins AFB. Additionally, reservists and National Guardsmen on active duty for 30 consecutive days (other than for training) receiving their primary medical care from Robins AFB are also entitled.
Military retirees are not eligible for the program, but may receive the standard military issue frames.
Warfighter Refractive Surgery Program (PRK & Lasik
The Corrective Refractive Surgery (CRS) program is a revolutionary procedure eliminating or greatly reducing the need for spectacle or contact lens correction. Since CRS is an elective procedure and not a Tricare benefit, routine eye care services take priority at the 78th Medical Group; therefore, PRK and LASIK pre-operative appointments are limited. CRS briefings are held periodically on Tuesday mornings at 0900 in the MDG Atrium. Refractive Surgery briefing is not mandatory but patients are highly encouraged to attend. Please contact optometry for specific dates and to sign up.
655 Seventh Street
Robins AFB, GA 31098
Hours: 7:30 a.m. - 4:30 p.m.; if nothing noted, closed the second Thursday of each month and federal holidays
Phone: (478) 327-7774 (commercial)
Fax: (478) 222-4821
Clinic/Section Information: Release of Information (ROI) is located within Medical Records Section in the 78 MDG. ROI is located in 78 MDG Outpatient Medical Records Section. Walk-Ins welcome. Services include retrieving off-base records request, copy of medical records, In/Out Processing.
Question: How do I request Medical Records?
Answer: Complete DD Form 2870
a. Medical Care. Patients have the right to quality care and treatment that is consistent with available resources and generally accepted standards, including access to specialty care and to pain assessment and management.
b. Respectful Treatment. Patients have the right to considerate and respectful care, with recognition of personal dignity, psychosocial, spiritual, and cultural values and belief systems.
c. Privacy and Security. Patients have rights, defined by Federal law, DOD 5400.11-R (Reference (g)), Public Law 104-191(Reference (h)), and section 552a of title 5 U.S.C. (also known as “The Privacy Act of 1974, as amended”) (Reference (i)), to reasonable safeguards for the confidentiality, integrity, and availability of their protected health information, and similar rights for other PII, in electronic, written, and spoken form. These rights include the right to be informed when breaches of privacy occur, to the extent required by Federal law.
d. Provider Information. Patients have the right to receive information about the individual(s) responsible for, as well as those providing, his or her care, treatment, and services. The hospital may inform the patient of the names, and as requested, the professional credentials of the individual(s) with primary responsibility for, as well as those providing, his or her care, treatment, and services.
e. Explanation of Care. Patients have the right to an explanation concerning their diagnosis, treatment, procedures, and prognosis of illness in terms that are easily understood. The specific needs of vulnerable populations in the development of the patient’s treatment plan shall be considered when applicable. Such vulnerable populations shall include anyone whose capacity for autonomous decision making may be affected. When it is not medically advisable to give such information to the patient due to vulnerabilities or other circumstances, the information should be provided to a designated representative.
f. Informed Consent. Patients have the right to any and all necessary information in non-clinical terms to make knowledgeable decisions on consent or refusal for treatments, or participation in clinical trials or other research investigations as applicable. Such information is to include any and all complications, risks, benefits, ethical issues, and alternative treatments as may be available.
g. Filing Grievances. Patients have the right to make recommendations, ask questions, or file complaints to the MTF/DTF Patient Relations Representative or to the Patient Relations Office. If concerns are not adequately resolved, patients have the right to contact The Accreditation Association for Ambulatory Health Care at
h. Research Projects. Patients have the right to know if the MTF/DTF proposes to engage in or perform research associated with their care or treatment. The patient has the right to refuse to participate in any research projects.
i. Safe Environment. Patients have the right to care and treatment in a safe environment.
j. MTF/DTF Rules and Regulations. Patients have the right to be informed of the facility’s rules and regulations that relate to patient or visitor conduct.
k. Transfer and Continuity of Care. When medically permissible, a patient may be transferred to another MTF/DTF only after he or she has received complete information and an explanation concerning the needs for and alternatives to such a transfer.
l. Charges for Care. Patients have the right to understand the charges for their care and their obligation for payment.
m. Advance Directive. Patients have the right to make sure their wishes regarding their healthcare are known even if they are no longer able to communicate or make decisions for themselves.
a. Providing Information. Patients are responsible for providing accurate and complete information about complaints, past illnesses, hospitalizations, medications, and other matters relating to their health to the best of their knowledge. Patients are responsible for letting their healthcare provider know whether they understand the diagnosis, treatment plan, and expectations.
b. Respect and Consideration. Patients are responsible for being considerate of the rights of other patients and MTF/DTF healthcare personnel. Patients are responsible for being respectful of the property of other persons and of the MTF/DTF.
c. Adherence with Medical Care. Patients are responsible for adhering to the medical and nursing treatment plan, including follow-up care, recommended by healthcare providers. This includes keeping appointments on time and notifying MTF/DTF when appointments cannot be kept.
d. Medical Records. Patients are responsible for returning medical records promptly to the MTF/DTF for appropriate filing and maintenance if records are transported by the patients for the purpose of medical appointments, consultations, or changes of duty location. All medical records documenting care provided by any MTF/DTF are the property of the U.S. Government.
e. MTF/DTF Rules and Regulations. Patients are responsible for following MTF/DTF rules and regulations affecting patient care and conduct.
f. Refusal of Treatment. Patients are responsible for their actions if they refuse treatment or do not follow the practitioner’s instructions.
g. Healthcare Charges. Patients are responsible for meeting financial obligations incurred for their healthcare as promptly as possible.
DERECHOS DE LOS PACIENTES
a. Cuidados Medicos. Los pacientes tienen el derecho a un tratamiento con calidad que es consistente con los recursos disponibles y los estandares generalmente aceptados, incluyendo acceso a cuidados especiales y asesoramiento y manejo del dolor.
b. Tratamiento Respetuoso. Los pacientes tienen el derecho a un cuidado considerado y respetuoso, reconociendo la dignidad personal, psicosocial, espiritual, y valores culturales y systema de creencias.
c. Privacidad y Seguridad. Los pacientes tienen derechos definidos por la Ley federal, DOD 5400.11-R (Referencia (g)), Ley Publica 104-191 (Referencia(h)), y section 552a de titulo 5 U.S.C (tambien conocido como “ El acto de Privacidad de 1974, amendado”) (Referencia (i)), para guardar rasonablemente la confidencialidad, integridad, y disposition de su protegida informacion de salud, y similares derechos para otros PII, electronic, escrito, y hablado documentos. Estos derechos incluyen el derecho de informacion cuando violaciones de privacidad ocurren, al grado requerido por la ley.
d. Proveedor de Informacion. Los pacientes tienen el derecho de recibir informacion acerca del individuo (s) de los que son responsables, asi como tambien de aquellos que proveen el cuidado, tratamiento y servicios. El hospital puede informar al paciente de los nombres, y conforme a lo solicitado, las credenciales profesionales del individuo (s) con la responsibildad primaria, asi como tambien, de aquellos que proveen el cuidado, tratamiento, y servicios.
e. Explicacion de la Atencion. Los pacientes tienen el derecho a una explicacion respecto a su diagnostico, tratamiento, procedimientos y el pronostico de la enfermedad en terminos facilmente entendibles. Las necesidades específicas de las poblaciones vulnerables en el desarrollo del plan de tratamiento del paciente deberan ser consideradas cuando sea aplicable. En esta poblaciones vulnerables, se incluye a cualquier persona cuya capacidad para la toma de decisiones autónoma puede verse afectada. Cuando no sea medicamente aconsejable el dar esta informacion al paciente debido a vulnerabilidades u otras circunstancias, la información debe ser proporcionada a un representante designado.
f. Consentimiento Informado. Los pacientes tienen el derecho a cualquier y toda necesaria informacion en terminos no-clinicos para tomar decisiones informadas sobre el consentimiento o el rechazo de tratamientos, o la participacion en los ensayos clinicos u otras investigaciones como sea applicable. Esta informacion incluye complicaciones, riesgos, beneficios, aspectos éticos, y los tratamientos alternativos que estén disponibles.
g. Presentar Quejas. Los pacientes tienen el derecho de hacer recomendaciones, hacer preguntas, o presentar quejas al MTF/DTF Representante de las relaciones con los pacientes o la oficina. Si las preocupaciones no son adecuadamentes resueltas, los pacientes tienen el derecho de contactar la Asociacion de Acreditacion de Atencion Medica Ambulatoria al numero
h. Proyectos de Investigacion. Los pacientes tienen el derecho de saber si el MTF/DTF propone realizar or participar en la investigacion relacionada con su cuidado o tratamiento. El paciente tiene el derecho de rechazar a la participacion en cualquier proyecto de investigacion.
i. Ambiente Seguro. Los pacientes tienen el derecho a un cuidado y tratamiento en un ambiente seguro.
j. MTF/DTF Reglas y Regulaciones. Los pacientes tienen el derecho se ser informados de las reglas y regulaciones de la instalacion con respect a la conducta del paciente o visita.
k. Transferencia y Continuidad de la Atencion. Cuando medicamente possible, el paciente puede ser transferido a otro MTF/DTF solamente despues que ha recibido informacion completa y una explicacion respect a las necesidades y alternativas de esa transferencia.
l. Cargos por la Atencion. Los pacientes tienen el derecho de entender los cargos por su atencion y su obligacion de pago.
m. Directriz Anticipada. Los pacientes tienen el derecho de asegurar que sus deseos con respect a su salud sean concidos inclusive si ellos no son capaces de comunicarse o tomar decisions por ellos mismos.
RESPONSABILIDADES DEL PACIENTE
a. Suministro de Informacion. Los pacientes son responsables de proveer correcta y completa informacion acerca de syntomas, antiguas enfermedades, hospitalizaciones, y otros asuntos relacionados con su salud a lo major de su conocimeinto. Los pacientes son responsables de informar al proveedor de atencion medica si ellos entienden el diagnostic, plan de tratamiento, y expectaciones.
b. Respeto y Consideracion. Los pacientes son responsables de ser considerados de los derechos de otros pacientes y del MTF/DTF personal de salud. Los pacientes son responsables por ser respetuosos de la propiedad de otras personas y de las propiedades del MTF/DTF.
c. La adhesion de la Atencion Medica. Los pacientes son responsables por adherir al plan de tratamientoo medico, incluyendo el seguimiento recomendado por los proveedores de la salud. Esto incluye cumplir con las citas medicas a tiempo y notificando al MTF/DTF cuando las citas medicas no pueden mantenerse.
d. Registros Medicos. Los pacientes son responsables de regresar sus registros medicos prontamente al MTF/DTF para la apropiada documentacion y mantenimiento de sus registros si estos son transportados por los pacientes por el proposito de citas medicas, consultas, o cambios de ubicacion de servicio. Todos los registros medicos que documentan cuidado proveido por cualquier MTF/DTF son la propiedad del Govierno de los Estados Unidos.
e. MTF/DTF Reglas y Regulaciones. Los pacientes son responsables por el seguimiento de MTF/DTF reglas y regulaciones que afectan el cuidado y conducta del paciente.
f. Rechazo del Tratamineto. Los pacientes son responsables por sus acciones si ellos rechazan el tratamiento o no sigen las intrucciones del doctor.
g. Los Cargos de la Salud. Los pacientes son responsables por el cumplimiento de las obligaciones financieras incurridos para su salud tan prontamente como sea possible.
Location: Building 700, TOPA desk
Hours: Monday through Friday, 7:30 a.m. - 4:30 p.m.; if nothing noted, closed the second Thursday of each month and federal holidays
Phone: DSN: 497-8026; COMM: (478) 327-8026
Clinic/Section Information: To receive assistance with patient travel, visit the TRICARE Operations and Patient Administration (TOPA) front desk. All vouchers processed through the Defense Travel System (DTS). Travel can be qualified for ADSMs, dependents, civilian DOD employees, and some retirees. Normal clinic hours apply. Walk-ins accepted.
Question: What are the basic requirements to receive reimbursement under the Patient Travel Benefit?
The patient must have an active TRICARE Prime referral for non-emergency specialty care from his or her MTF assigned Primary Care Manager (PCM) to receive medically necessary care. Prime travel expense reimbursements are
not authorized for emergency care, for travel when a network or non-network specialist is available within access to care standards within the local area, or for travel to receive elective care or other non-covered medical care.
NOTE: For non-active duty patients: all travel to any referred facility for specialty care must also be more than 100 miles, one-way, from the PCM’s office to qualify for reimbursement under the Patient Travel Benefit.
Location: 1st floor building 700A, Desk #1
Hours of Operation: Monday - Friday: 0730-1630 (except 4th Wednesday each month)
4th Wednesday: 0900-1630
2nd & 4th Thursday (Training Days): 0730-1200
Important Phone Numbers:
Refill pharmacy 478-327-8150,
Referral management 478-327-8020,
TRICARE 1 -800-TRICARE 1-800-874-2273
If your child has ingested medication, cleaning products or other substance please phone Poison Control
Please note when requesting a referral from the Nurse Advice Line (NAL), several local Urgent Care (UC) centers do not accept patients under 7 months of age. Move this paragraph under the REFERALS section.
Your Pediatric Patient Centered Medical Home team -- "Robins Rascals" -- consists of a board certified pediatrician and certified pediatric nurse practitioner, registered nurses, medical and administrative technicians ready to provide high quality pediatric care.
Mission: to provide your child with a compassionate provider that specializes in his/her healthcare needs. Our team is qualified to provide a wide range of services for children from birth to age 17.
Emergencies: Sudden or worsening medical condition that threatens life, limb or sight please go to the nearest hospital emergency room or call 911.
Walk-in services will have variable wait times as these are dependent on staff availability and completed between scheduled patients. We do NOT offer walk-in services for acute illnesses.
Georgia School Screenings: All children entering the Georgia Public School system for the first time require specific documentation. This service is available on Normal Duty days from 0800-1100 and 1300-1500. Please note, on training days (2nd/4th Thursdays) the service is only available from 0800-1100.
Sore throat clinic: For ages 3-17 years only. Must have throat symptoms. Normal duty days: 0730-1100 & 1300-1500. 2nd and 4th Thurs: 0730-1030 only
Tech Wart Clinic: Normal duty days: 1430-1530 except on training days.
Newborn Clinic (By Appointment Only): 2-3 days of life. Obtain DoD Identifier at the MPF with proof of live birth. In short notice, Central Appointments may be contacted at (478) 327-7850 to obtain DoD Identifier.
Immunizations: Walk-in immunizations offered to patients enrolled to Pediatrics and dependent on staff availability. ALL patients may receive vaccines at Immunization Clinic (Desk #3)
Paperwork completion: Paperwork requiring provider signature needs to have sponsor's last four and a contact number included. Allow 7 days for completion. Note: sports physicals/CDC forms require a well-check or sports physical appointment within the past year for these forms to be completed.
Breastfeeding support: Though offered as a walk-in service, encouraged to call ahead to ensure Lactation Counselor is available or to schedule an appointment for lactation counseling. A breastfeeding room is located next to the Pediatric clinic for your convenience.
Referrals: Referrals are only made after evaluation by a provider. Questions on the status of a referral, or to change the provider on your referral, call the Referral Management Office at
478-327-8020 or 1-877-TRICARE.
Location: Building 700A, First Floor
Phone: (478) 327-8150 or
Hours: Monday through Friday, 7:30 a.m. - 5:30 p.m. (filling of prescriptions written by civilian providers ends daily, 4 p.m.); closed weekends, federal holidays, and at 12 p.m. on mandatory training days; limited services available on AFMC Family Days.
Drop-off/Pick-up a Prescription:
Filling a Prescription:
REFILLING A PRESCRIPTION
TRICARE Pharmacy Home Delivery
Question: Where can I find the formulary?
Answer: It’s located under Resources section, online at
http://www.airforcemedicine.af.mil/MTF/Robins/Fill-and-Manage-Prescriptions/ or paper copy is available at the pharmacy.
Question: Does Robins AFB pharmacy accept fax prescription or phone in prescription from providers?
Answer: No. We are only accepting paper copy or electronic prescriptions. Fax and phone-in are accepted under emergency cases only.
Question: Why am I having difficulty contacting the pharmacy via the phone line?
Answer: We are aware of the issue that patients are having. If you are put on hold by the phone line more than 10 minutes, please hang up and try again. You can also send us secure messages through TOL Secure Messaging (BEST OPTION). Please find instructions on how to under Resources.
Location: Bldg 700A, second floor to the left when facing the elevator doors
Hours: Monday - Friday 0730-1630. The Physical Therapy Clinic is closed every second and fourth Thursdays 1200-1630 for training, for federal holidays, and on wing down days.
Welcome to the 78th Medical Group Physical Therapy Clinic! We are an outpatient clinic that provides physical therapy services for military members with active TRICARE benefits. Patients can be evaluated with or without a referral for neuromuscular and musculoskeletal injuries/conditions that fall within our scope of care. We do not provide neurological, cardiac, pediatric, or women's health rehabilitation.
To schedule your initial evaluation appointment, we request that you call us at
478-327-7798 / DSN 497-7798 or stop by our front desk at least one day after your referral has been ordered. This allows your provider time to enter the referral and gives us a chance to review it. And don't worry...we can expedite urgent or time-sensitive cases. Also please note that physical therapy referrals have an expiration date. Your initial evaluation appointment will need to be booked within 28 days from the time your provider ordered the referral.
We practice direct access here which means you may refer yourself to the physical therapy clinic for musculoskeletal injuries/conditions. However, certain limitations apply, in which case you may need to see your primary care provider first.
We ask our physical therapy patients to arrive 15 minutes prior to your initial evaluation in order to complete paperwork. Also, please wear workout clothes (t-shirt, shorts, sneakers) as this will help us conduct a thorough examination for you. If you are a post-operative patient still in significant pain, please take your pain medication prior to coming to your physical therapy appointments.
Should you need to cancel or reschedule any physical therapy appointments, please notify the Physical Therapy Clinic no later than 2 hours prior to your scheduled appointment. Please leave us a voicemail if needed. Otherwise, missing an appointment or cancelling it less than 2 hours prior to the appointment will result in a no-show status and a no-show letter to your Commander...something we all want to avoid.
Arriving more than 10 minutes late for an appointment may require us to reschedule the appointment and may result in a no-show if we are not able to accommodate you the same day.
We are here to serve you, so please contact us if you have any questions or concerns.
Location: Medical Temporary Facility
Office Hours: Monday - Friday 0730-1630 (except for the 2nd and 4th Thursday - closed for mandatory training 1100-1630)
Phone: (478) 327-8019
Contact Information: firstname.lastname@example.org
Public Health programs include: Deployment and Travel Medicine, Occupational Health, Communicable Disease Control, Medical Employee Health, Entomology, and Food Safety/Public Facility Sanitation.
INDIVIDUAL MEDICAL READINESS AND DEPLOYMENT HEALTH
Active Duty Military and Civilian deployers must process through Public Health. Military and Civilian members can access the Deployment-Related Health Assessment forms through ASIMS. To get to these forms please click
https://asims.afms.mil/imr/, or follow these steps:
Commanders and UDMs/UHMs can use this same AF Portal link to navigate to unit level IMR status, unit reports, and information on individuals.
Commander and POC Access to ASIMS:
All pregnant Active Duty Military and Civilians should report to Public Health for fetal protection services.
Hours: Monday through Friday, 7:30 a.m. - 4:30 p.m.; if nothing noted, closed the second Thursday of each month and federal holidays
Phone: (478) 327-8184 (commercial); DSN: 497-8184
Radiology: All x-rays are walk-in; ultrasounds need to be scheduled by the Radiology department.
Question: Can I bring my child(ren) to my appointment?
Answer: No, only the patient will be allowed in the x-ray/ultrasound room. Children are not allowed to stay in the waiting room without adult supervision.
Question: How do I pick-up/request copies of my x-ray/ultrasound?
Answer: Studies can be pick-up at the Radiology front desk, no scheduling required. For studies that were imaged at another AFB base, we will have to request the images though the mail from that base. If requesting from a base overseas this process can take three (3) weeks - two (2) months to receive.
Question: When will I receive results?
For off-base providers, results will be faxed once in our system.
If seeing an on-base provider, provider will enter exam order before sending patient to radiology department.
Location: Bldg 700 (near the Lab)
Hours: 7:30 a.m. - 4:30 p.m.; closed second Thursday afternoon of each month and federal holidays
Phone: (478) 327-8020; (DSN: 497-8020)
Section Information: The Referral Management Center (RMC) falls under the TRICARE Operations and Patient Administration (TOPA) flight and is responsible for over 22,000 referrals each year. They educate patients on the referral process and ensure referrals are accurate, valid, and processed by the Managed Care Support Contractor (MCSC). Once patients are seen by a network provider, the results of the referral are faxed back to the RMC and they are responsible for scanning those results in to the patient’s electronic health record. The RMC answers approximately 20,000 calls per year for the Medical Group’s 14,395 enrollees.
If your Primary Care Manager (PCM) is sending you off-base to a civilian provider, please stop by the TOPA front desk to receive guidance on the Referral Process.
Question: My on-base PCM told me they are referring me to a specialist, what happens now?
Answer: Once the referral is entered by the PCM, the RMC personnel review the referral before submitting it to the TRICARE Managed Care Support Contractor (Humana for the East Region). TRICARE will process the referral and assign an authorization number to your referral, authorizing your care by the assigned specialist. This process takes 2-3 business days.
Question: How do I get a copy of my authorized referral?
Answer: You can access your referral online at
www.humanamilitary.com, by calling TRICARE at 1-800-444-5445 (Monday through Friday, 8 a.m. - 7 p.m. EST), or by walking in to the TOPA front desk (Monday through Friday, 7:30 a.m. - 4:30 p.m.; closed second Thursday afternoon of each month and federal holidays).
Question: I do not want to see the provider that TRICARE assigned, can I change to a different provider?
Answer: Once the referral has been processed by TRICARE, the patient always has the option of changing to a different network provider before the referral is used. The process to request this change is very simple and can be done in one of two ways: call 1-800-444-5445 and talk to a Humana representative or log on to the Beneficiary Portal at
www.humanamilitary.com and use the “CHAT” function to talk with a Humana representative and request the provider change. NOTE: The provider can only be changed before the first visit with the provider.
Question: How can I get additional visits added to my referral?
Answer: The specialist’s office can request additional visits be added to an existing referral (as long as it is not expired) by going on-line through the Humana Provider Portal. If you need visits added, just contact the specialist’s office. Keep in mind that it is the patient’s responsibility to know how many visits are authorized on the referral and how many have been used.
Question: I have decided not to use a referral that was entered for me, what do I need to do?
Answer: If you choose not to utilize the referral, please contact the RMC at (478) 327-8020 or in person to have them deactivate the referral.
Question: I have received a bill for a visit to a specialist, but I had a referral. Who do I contact?
Answer: The first call you need to make is to the billing department for the provider (the number will be listed on the bill you receive). The biller will be able to tell you why you are receiving the bill. Many times, the bill has been submitted under the wrong SSN or the bill was never submitted to TRICARE in the first place. If the biller states that TRICARE rejected the claim, you will call TRICARE next (1-800-444-5445) and they can tell you why it was rejected and what needs to happen to get the claim paid.
Question: TRICARE told me I did not have a valid referral for my visit to the specialist and the claim process Point of Service. How do I get that fixed?
Answer: If your claim processed Point of Service, that indicates you went to see a provider other than your PCM without a valid referral. If you would like to try to request a retro referral, that request is submitted through the TOPA front desk to the Chief of the Medical Staff for review/decision. A letter must come from the patient explaining why they went to see a provider without a referral (include patient name, sponsor SSN, date of service, provider seen, and PCM). Attach a copy of the bill you have received and drop it off to the TOPA front desk to be submitted. This process is only available to patients who are assigned to the 78 MDG.
Location: Across from Building 703, across from the hospital
Hours of Operation: 2 - 6 p.m. Mon and Wed 8 a.m. - noon and 1 - 4 p.m. Thur
We accept active, retired, and reserve military of any branch.
Call first in cases of sick call just to verify that we can provide sufficient care.
Location: Building 700A - Desk 4
Phone: (478) 327-7731
Clinic/Section Information: We are an outpatient clinic devoted to providing comprehensive and personal medical care for women in all stages of life age 18 and over.The WHC is happy to provide care to our military beneficiaries and appreciate the opportunity to serve you. Our provider and support staff work as a collaborative team with the primary goal of providing quality and evidence-based healthcare.
Our services include the following:
To schedule appointments, please call: (478) 327-7850.
What is a pap?
A pap is a screening procedure used to detect possible precancerous and cancerous processes in the cervix.
When do I start getting pap smears?
Women should start getting paps at age 21.
How often do I get a pap?
Women between ages 21-29 should have a Pap test alone every three (3) years. HPV testing is not recommended.
Women between ages 30-65 should have a Pap test and an HPV test (cotesting) every five (5) years (preferred). It is acceptable to have a pap alone every three (3) years.
This many change if you have an abnormal pap result or a history of abnormal pap results.
Please see the following link for additional information about pap guidelines: https://www.acog.org/Patients/FAQs/Cervical-Cancer-Screening-Infographic
What is the difference between a pap and a well woman exam?
Although pap smears are not required on a yearly basis, women should have a well woman exam every year. During a well woman exam, the provider will review the patient’s reproductive health and perform a breast and pelvic exam. If the patient is due for their pap it may be completed at this time.
Important topics to discuss at your next well woman exam can be found at the following link: https://www.acog.org/Patients/FAQs/Annual-Well-Woman-Exam-Infographic
Do I need to have a pap in order to get birth control?
Birth control can be prescribed as long as your pap and/or well woman exam are current. Women less than 21 are not required to have pap so a current well woman exam is need for birth control orders.