Question 1: What changes will users experience and when?
Answer 1: Users can expect to see the following changes:
Question 2: Will there be a new website address (URL) for TRICARE Online Patient Portal Secure Messaging?
Answer 2: Yes. The new URL active as of June 2018 is http://www.tolsecuremessaging.com.
After September 30, 2018, the previous links, mil.relayhealth.com and app.mil.relayhealth.com will no longer be available, and you will see a “404 Error – Page Not Found” message on the screen.
Question 3: What is the contact information for the Secure Messaging Help Desk?
From now through September 30, 2018:
The Federal Support Team for Patients can be reached at:
The Federal Support Team for Care Teams can be reached at:
After September 30, 2018:
Question 4: How do I save (bookmarks/ favorites) the new web address?
From your Android device:
From your iOS device:
From your Windows Desktop:
From your Mac Desktop:
Question 5: Will users have to change or create a new username and password?
Answer 5: No. Users can use their current username and password.
Question 6: Will Secure Messaging be available during this transition?
Answer 6: Yes. All services will be available.
Question 7: Will users be able to upload and download information to their patient health record?
Answer 7: Yes. Users can upload information just as they do today.
Question 8: Will users be able to access TOL PP Secure Messaging via TOL PP?
Answer 8: Yes, users can currently access TOL PP Secure Messaging via the TOL PP; login at www.tricareonline.com and click “Secure Messaging” on the homepage.