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The Air Force MiCare system has been renamed "TRICARE Online Patient Portal (TOL PP) Secure Messaging." With TOL PP Secure Messaging, Air Force Medical Service patients can easily request and provide information at any time.

TOL PP Secure Messaging provides a secure patient portal to ensure easy and private online communications to connect patients to their healthcare team. Watch this quick video to learn how to log in and set up your account. For more information, please visit "Frequently Asked Questions for TRICARE Online Patient Portal Secure Messaging."

Know more about TRICARE Online Patient Portal Secure Messaging

Take Command of Your Healthcare

TRICARE Online Patient Portal (TOL PP) Secure Messaging is painful to say! Thankfully, using the secure messaging service is simple. And it allows patients to take command of their healthcare by offering efficient electronic exchange between patients and their healthcare team. It allows for a more secure exchange of health information compared to using a personal email account.

Secure Messaging and Security

TOL PP Secure Messaging is a secure platform where patients can communicate with members of their healthcare team and vice versa while ensuring protection of your privacy. To protect information communicated via the TOL PP Secure Messaging site, all members - patients, staff members, and providers - are required to register and enter a unique log-in name and password to access and use TOL PP Secure Messaging.

Security maintenance and administration are essential elements of secure messaging operation and maintenance. Change Healthcare, the TOL PP Secure Messaging contracted provider, utilizes several levels of security to protect the personal identifiable information of registered users. A secure connection is established with the browser to ensure that your personal information is encrypted or coded for transmission and storage. In addition, the Change Healthcare platform is in compliance with the Health Information Portability and Accountability Act of 1996 (HIPAA) (Pub. L. 104-191, Aug 21, 1996,110 Stat. 1936).

Benefits of TOL PP Secure Messaging

There are many benefits to using secure messages. These benefits include:

  • Getting written advice that might be forgotten or misunderstood if communicated verbally.
  • Avoiding the annoyance of waiting in phone trees and playing "telephone tag."
  • Close monitoring of health issues through confidential online communications without the inconveniences of traffic, parking, or lost days at work.
  • Getting attention and direct contact with your healthcare team for non-urgent matters.
  • Requesting medication refills, or lab, radiology, and medical test results.
  • Requesting to arrange lab, radiology, medical tests, or appointments.
  • Obtaining patient education through a web-based application that gives you access to an extensive library reviewed by board-certified healthcare professionals from leading health institutions in the U.S.

Enrolling in TOL PP Secure Messaging

Service members and their young children

Don't delay! Enroll in TOL PP Secure Messaging today! Registration begins with a face-to-face process to ensure security of patient health information. Enrollment is initiated at the Military Treatment Facility (MTF). All you need to do is show your military identification card and provide some basic information, such as your name, DoD ID number, birthday, and personal email address. You will then receive an email to finish your enrollment. Responding to the e-mail is THE MOST important step. You will only be able to complete the registration process by following the email instructions. Once you have accomplished this you are ready to start messaging with your care team.

Registering your child in TOL PP Secure Messaging is as easy as one-two-three. Pediatric patients are registered via a request to the clinic by the parent or guardian after they have first registered themselves in TOL PP Secure Messaging. The Medical Home accepts the pediatric patient after the parent or guardian has enrolled the child to their TOL PP Secure Messaging account.

Registering Pediatric Patients

Registering your child in TOL PP Secure Messaging is as easy as one-two-three. Pediatric patients are registered via a request to the clinic by the parent or guardian after they have first registered themselves in TOL PP Secure Messaging. The Medical Home accepts the pediatric patient after the parent or guardian has enrolled the child to their TOL PP Secure Messaging account. How is it done? Just follow the three simple steps below:

Step 1: As parents, you have to first be enrolled in TOL PP Secure Messaging through your medical provider before you can enroll your children. Once you have enrolled yourself in TOL PP Secure Messaging, go to the TOL PP Secure Messaging website provided by your medical team and access the "Add a Family Member" link. You will then navigate to the "PROVIDER" tab and select "Add a Family Member" to your account.

Step 2: Fill out and complete the required information and click save. Please note you do not need to complete the "Health Insurance and Guarantor Information." After clicking "Save" you can add additional children to your TOL PP Secure Messaging account.

Step 3: To link your children to their Medical Home and Primary Care Manager (PCM), go to the "Link Patient to Doctors" tab. Your children's names should appear. Select the child you wish to add. Then, click "Add Provider or Facility.” A search box will appear. Enter the last name of your child's PCM and click "Search." A dropdown list will come into view. When you find your child's PCM, click "Select.” Now your child is linked to that PCM. Repeat step 3 to link additional children to their Medical Home and PCM. You are already enrolled, so there is no need to select a PCM for yourself.

Within three (3) business days you will receive a notification via your email, stating there is a secure message on your TOL PP Secure Messaging account. Log-in to your TOL PP Secure Messaging account to see a message which will state your child has been affiliated with his or her PCM and Medical Home. You are now able to contact your child's healthcare team with messages related to non-urgent pediatric issues, appointment requests, and requests for a copy of your child's immunizations record or lab and medical test results. 

For those parents or guardians who are not eligible for care at a military medical facility, but you are the custodial parent of children who are eligible to participate in TOL PP Secure Messaging, please contact the TOL Patient Portal Customer, 24/7/365, at 1-800-600-9332 for more information.

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