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Learn more about TRICARE Online Patient Portal Secure Messaging

TRICARE Online Patient Portal Secure Messaging

TRICARE Online Patient Portal Secure Messaging allows patients to directly communicate with a health care team for advice on minor medical issues, chronic disease management, test results, appointment requests, medication renewals and other health care needs.

Key capabilities and benefits

  • Allows patients to communicate securely with their health care team about chronic and minor medical issues, prescription renewals, appointment scheduling requests and notification of test results
  • Allows patients to access a large, peer-reviewed patient education library
  • Allows patients to record medical history in their personal health record and grant access to the health care team
  • Allows patients to be active members of the health care team
  • Improves efficiency and effectiveness of communication between patients and their health care team

Signing into TRICARE Online Patient Portal Secure Messaging

Once signed into TRICARE Online Patient Portal Secure Messaging, patients can directly access their accounts without logging in a second time. Note: Patients must perform a one-time link of their accounts. Patients can still access TRICARE Online Patient Portal Secure Messaging directly at app.tolsecuremessaging.com with a username and password, DS Logon or CAC.

To reach the TRICARE Online Patient Portal Secure Messaging Help Desk, please call 866-309-4138.

Enabling Secure Messaging Single Sign-On

In addition to a Secure Messaging username and password, patients can also use their DS Logon credentials or CAC to sign into Secure Messaging from the Secure Messaging Welcome Page.

Patients can also enable single sign-on to Secure Messaging from the TRICARE Online Patient Portal, eliminating the need for multiple sign-ins. To enable single sign-on:

  1. Select “Secure Messaging” from the TRICARE Online Patient Portal home page.
  2. Next, link a Secure Messaging account. Before linking an account, be sure the Secure Messaging demographic information matches the DS Logon account information. Link an account by entering the Secure Messaging username and password and clicking LINK.
  3. The Secure Messaging home page will then open. Select Secure Messaging from the TRICARE Online Patient Portal and go directly to Secure Messaging without having to sign-in again.

Frequently Asked Questions

What is TRICARE Online Patient Portal Secure Messaging?

TRICARE Online Patient Portal Secure Messaging is a robust messaging capability, which allows you to securely communicate with your health care team for advice on minor medical issues, chronic disease management, test results, appointment requests, medication renewals and other health care needs.

Who can access TRICARE Online Patient Portal Secure Messaging?

TRICARE Online Patient Portal Secure Messaging is accessible by Military Health System patients who receive care at a military hospital or clinic.

What are the key capabilities of TRICARE Online Patient Portal Secure Messaging?

TRICARE Online Patient Portal Secure Messaging provides access to standard and customizable templates for you to communicate securely with your health care team, broadcast messages for patient education and clinic administrative notifications and a large, peer reviewed patient education library.

How does TRICARE Online Patient Portal Secure Messaging help improve my health care experience?

TRICARE Online Patient Portal Secure Messaging allows you to communicate with your health care team at your convenience, whenever you want and wherever you are. You can easily access TRICARE Online Patient Portal Secure Messaging from any device. TRICARE Online Patient Portal Secure Messaging helps save time and money by eliminating trips to the military hospital or clinic. TRICARE Online Patient Portal Secure Messaging also reduces unnecessary appointments and stress by providing the ability to communicate virtually with your health care team.

Who do I contact if I have questions or experience technical issues with TRICARE Online Patient Portal Secure Messaging?

TRICARE Online Patient Portal Secure Messaging provides dedicated support for all patients. Please contact the TRICARE Online Patient Portal Secure Messaging Help Desk at 866-309-4138.