HomeResourcesPatient and Family Engagement ToolkitSpeak up

During the Visit: Speak Up

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  • We respect and welcome you and your family to speak up!
  • Bring up what you want to discuss at the beginning of your visit. Don’t wait until the end because there may not be enough time to discuss it thoroughly
  • If you don’t understand something, ask for a simpler explanation. We should always use plain language and not confuse you with medical jargon.
  • Repeat back what you heard to make sure it's right.

Ask Questions

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3 Questions to ask:

  • What is my main problem?
  • What do I need to do?
  • Why is it important for me to do this?

From the Agency for Healthcare Research and Quality, here are more questions to ask your health care provider.

Joint Commission Speak Up

Joint Commission accredits and certifies nearly 21,000 health care organizations and programs in the United States. Learn more about the Speak Up patient safety program:

  • Speak up if you have questions or concerns
  • Pay attention to the care you get
  • Educate yourself about your illness
  • Ask a trusted family member or friend to be your advocate (advisor or supporter)
  • Know what medicines you take and why you take them
  • Use a health care organization that has been carefully checked out
  • Participate in all decisions about your treatment

Partner With Your Health Care Team: Better Care, Safer Care

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  • Your health care provider is a medical expert, but you are the expert of you.
  • We want to provide health care that respects your preferences, needs and values.
  • What can you do to help make care safe?