Address: 1100 Wilford Hall Loop JBSA Lackland AFB, TX 78236
24 Hour Access Location: Main Gate
Hours of Operation: 7:30 a.m. - 4:30 p.m., Monday - Friday
Information Desk: (210) 292-7412
Location: Wilford Hall Ambulatory Surgical Center, 1st Floor C-Wing
Patient service is our number one priority at the Wilford Hall Ambulatory Surgical Center. We are committed to providing each and every one of our patients - both internal and external - the highest quality of service available anywhere. We have many programs in effect at Wilford Hall Ambulatory Surgical Center designed to enhance satisfaction with the care and service we provide and a variety of mechanisms in which our patients can provide us with feedback by going on http://ice.disa.mil, under JBSA Lackland, Wilford Hall Surgery Clinic.
Patient Advocate Program
The 59th Medical Wing Customer Advocate Creed: "We are dedicated to successfully advocating for what is right, equally for all customers, the 59th Medical Wing, and the Air Force. We will continually pursue opportunities to improve processes, enhance customer satisfaction, and eliminate barriers."
The 59th MDW Patient Advocate is here to help resolve your patient care concerns. If during any visit to any of our 59th MDW military treatment facilities, we have not succeeded in meeting your expectations, we will work to address the issue immediately. We strive for excellence in patient care. We value our patients' feedback, as it helps us to identify problems and implement improvements. If you would like to provide feedback, please contact the appropriate clinic or section patient advocate.
You can contact the 59th MDW Patient Advocate office at (210) 292-7827 or via email at email@example.com. You can also contact a patient advocate by calling (210) 216-7715 Monday through Friday 8 a.m. to 4 p.m.
The patient advocates are located in room 1E22; office hours are Monday through Friday from 7:30 a.m. to 4:30 p.m.
Customer Relations Office
Patient Satisfaction & Safety Comment Cards
Patient Rights & Responsibilities
Your privacy is very important to us. Learn all you can about how we assure your privacy and confidentiality is met while accessing care within our system.
Location: Wilford Hall Ambulatory Surgical Center, 1st Floor
Please ask a member of the clinic staff for assistance. Medically-trained interpreters are available 24-hours a day.
For your convenience, hand-held translator units or three-way phone conversations between you, your provider, and the medical interpreter are available. We use World-Wide Interpreters for our translator needs and they are available 24-hours a day, with no waiting times. They are trained to interpret health care information in over 40 languages. After-hours interpretation is available as well. Please ask the front desk staff for assistance if you require translator services. The clinic staff will simply call (800) 945-7889, give the name of our facility, and sate the language required. Verification of the services provided will be made to the company directly from the clinic staff.
Sign Language Interpretation
Please arrange with the clinic in advance for a translator for your next appointment. This will help eliminate any delay while waiting for the interpreter to arrive for your health care visit. Providing our patients with the best possible service is our goal. Please let us know if you have any questions or concerns by calling our Customer Relations at (210) 292-7848. Thank you!
Are You a Hard of Hearing Patient?
Help us improve the communication process during your health care visits.
We ask that you . . .