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Contact Us

Address: 1100 Wilford Hall Loop JBSA Lackland AFB, TX 78236

24 Hour Access Location: Main Gate

Hours of Operation: 7:30 a.m. - 4:30 p.m., Monday - Friday

Information Desk: (210) 292-7412

Resolve a concern

Location: Wilford Hall Ambulatory Surgical Center, 1st Floor C-Wing

Patient service is our number one priority at the Wilford Hall Ambulatory Surgical Center. We are committed to providing each and every one of our patients - both internal and external - the highest quality of service available anywhere. We have many programs in effect at Wilford Hall Ambulatory Surgical Center designed to enhance satisfaction with the care and service we provide and a variety of mechanisms in which our patients can provide us with feedback by going on http://ice.disa.mil, under JBSA Lackland, Wilford Hall Surgery Clinic.

Patient Advocate Program

The 59th Medical Wing Customer Advocate Creed: "We are dedicated to successfully advocating for what is right, equally for all customers, the 59th Medical Wing, and the Air Force. We will continually pursue opportunities to improve processes, enhance customer satisfaction, and eliminate barriers."

The 59th MDW Patient Advocate is here to help resolve your patient care concerns. If during any visit to any of our 59th MDW military treatment facilities, we have not succeeded in meeting your expectations, we will work to address the issue immediately. We strive for excellence in patient care. We value our patients' feedback, as it helps us to identify problems and implement improvements. If you would like to provide feedback, please contact the appropriate clinic or section patient advocate. 

You can contact the 59th MDW Patient Advocate office at (210) 292-7827 or via email at usaf.jbsa.59-mdw.mbx.wing-patient-advocate@mail.mil. You can also contact a patient advocate by calling (210) 216-7715 Monday through Friday 8 a.m. to 4 p.m.

The patient advocates are located in room 1E22; office hours are Monday through Friday from 7:30 a.m. to 4:30 p.m.

Customer Relations Office

Patient Satisfaction & Safety Comment Cards

  • Please fill out a comment card and turn it in to the clinic or unit where you received your care, or you may go online, ice.disa.mil and enter their under: Health specific clinic where you were seen.
  • Click Here to access the Wilford Hall quality check report on the Joint Commission website.

Patient Rights & Responsibilities

  • Click here for the Health Insurance Portability and Accountability Act of 1996 (HIPPA) site.
  • Click Here for Military Health System (MHS) notice of privacy practices.

Your privacy is very important to us. Learn all you can about how we assure your privacy and confidentiality is met while accessing care within our system.

Interpreter

Location: Wilford Hall Ambulatory Surgical Center, 1st Floor

Please ask a member of the clinic staff for assistance. Medically-trained interpreters are available 24-hours a day.

Language Interpretation

For your convenience, hand-held translator units or three-way phone conversations between you, your provider, and the medical interpreter are available. We use World-Wide Interpreters for our translator needs and they are available 24-hours a day, with no waiting times. They are trained to interpret health care information in over 40 languages. After-hours interpretation is available as well. Please ask the front desk staff for assistance if you require translator services. The clinic staff will simply call (800) 945-7889, give the name of our facility, and sate the language required. Verification of the services provided will be made to the company directly from the clinic staff.

Sign Language Interpretation

Please arrange with the clinic in advance for a translator for your next appointment. This will help eliminate any delay while waiting for the interpreter to arrive for your health care visit. Providing our patients with the best possible service is our goal. Please let us know if you have any questions or concerns by calling our Customer Relations at (210) 292-7848. Thank you!

Are You a Hard of Hearing Patient?

Help us improve the communication process during your health care visits.

  • Face you
  • Speak slower
  • Repeat important information
  • Give you a pen and paper if you need to write something down

We ask that you . . .

  • Always let our staff know if you are a hard of hearing patient, especially before any surgical procedures
  • Let us know if you need an interpreter for a future visit
  • Please let us know if you don't hear or understand what we say
  • Discuss your preferred means of communication
  • Explain you may not understand if your name is called and to please repeat if you do not answer
  • Be informed! Ask if any medical equipment, medications, or other issues may affect your hearing