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Contact Us

Address: 78th Medical Group 655 Seventh Street, Bldg 700 Robins AFB, GA 31098

Phone: (478) 327-7850

Hours of Operation: 7:30 a.m. to 4:30 p.m., Monday - Friday

Closure: Closed Federal Holidays and AFMC Family Days Closed on the 2nd and 4th Thursday of every month from 1200 - 1630 for training.

Patients have the right to make recommendations, ask questions, or file complaints to the MTF Patient Advocate using provide contact information. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 1-800-994-6610 or https://www.jointcommission.org/report_a_complaint.aspx

Patient Advocate

Location: Building 700, First floor, across from the Laboratory

Patient Advocate Phone: (478) 327-7850

Email: 78MDG.Cust.Srvc@us.af.mil

At the 78 Medical Group we strive to deliver exceptional customer service. Should problems arise, please contact the appropriate Clinic/Area Patient Advocate representative first. These individuals can be identified by the pictures posted in their respective sections. Please afford these trained professionals the opportunity to resolve your issue at the lowest level.

If you require additional assistance please contact the Group Patient Advocate.

Please be sure to pick up your copy of "A Guide to Patient Rights and Responsibilities Our Commitment to You" and the "78 MDG Family Health Clinic Reference Guide". These two references will help answer a lot of your questions.

Joint Outpatient Experience Patient Survey (JOES)

Your experiences matter to us! They tell a lot about how we're doing in the Air Force Medical Service. If you receive the JOES (Joint Outpatient Experience Survey) please take a few minutes to fill it out and send it back. Your insights help to make educated decisions related to patient care.

TOL Patient Portal Secure Messaging

With TOL Patient Portal Secure Messaging, AFMS patients can easily request and provide information at any time. TOL Patient Portal Secure Messaging provides a secure patient portal to ensure easy and private online communications in order to connect beneficiaries to their health care team. Learn more about TOL Patient Portal.

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Our mission is to advance human performance in air, space and cyberspace. We do this by providing Airmen innovative medical technology and science to improve readiness capabilities, vulnerabilities, and effectiveness. https://go.usa.gov/xQF62
Consider cooling off this summer by making an appointment to donate blood or platelets at your local ASBP blood center. Find a center or drive near you: www.militarydonor.com
@TRICARE Online Patient Portal Secure Messaging makes communicating with your Air Force doctor simple! Learn more: http://www.airforcemedicine.af.mil/SecureMessaging/
Mark your calendar! GA School Screening day at the MDG.
Good morning, beneficiaries! The Medical Group is experiencing intermittent phone issues. If you have trouble getting through, please try back later or use www.tricareonline.com. We apologize for the inconvenience and will update you when it is resolved.
Enjoy fun in the sun this summer, but make sure you’re taking steps to reduce your risk of skin cancer: #SummerSafety" target="_blank">https://www.cdc.gov/cancer/skin/index.htm #SummerSafety</a>
Air Force Expeditionary Medicine brings leading-edge medicine directly into battle providing injured personnel care from the point of injury through transport to a medical facility. #TrustedCareAnywhere
The TRICARE Retiree Dental Program ends on Dec. 31, 2018. You can enroll in the Federal Employees Dental and Vision Insurance Program (FEDVIP) during this year’s Open Season (Nov. 12 to Dec. 10) for coverage beginning in 2019. Visit: #TakeCommand" target="_blank">https://go.usa.gov/xQ3hZ #TakeCommand</a>
Our nation’s independence was made possible by the founding fathers who fought for it. Today the AFMS continues the fight to defend freedom. Wishing everyone a happy Fourth of July!
We support airmen before, during, and after operational by embedding medical support into the operational environment. Click here to learn more: http://www.airforcemedicine.af.mil/Priorities/Integrated-Operational-Support/
The Air Force Medical Service is celebrating 69 years of trusted care, anywhere!
Coffee with the MDG Commander tomorrow!
ATTENTION BENEFICIARIES: Anyone that is off-base that does not have a 478 area code cannot reach any phone line on base; this impacts long distance callers only. Base Comm is aware of the issue and is working on resolving. We apologize for the inconvenience and will update once they have resolved the problem. In the meantime, you cane use the following resources: - If you want to make, change, or cancel an appointment, order a prescription refill or view lab results you can do so by using TRICARE Online. You can log on at <a href="https://www.tricareonline.com/" target="_blank">https://www.tricareonline.com/</a> - If you would like to send a message to your care team for non-emergent medical concerns/questions or prescription renewals you can message your provider using the TOL Patient Portal Secure Messaging. Log on at <a href="https://app.mil.relayhealth.com/" target="_blank">https://app.mil.relayhealth.com/</a> - If you are in need of urgent care or would like home care advice, you can contact the Nurse Advice Line (NAL) at 1-800-874-2273. As always, if you are experiencing a medical emergency please call 911.
Attention Beneficiaries: The 78 MDG is currently closed for the enrollment of Active Duty Family Members, Retirees and Retiree Family Members. The AFMS has updated the enrollment policy to establish a better balance between our patient demand and the resources available to fulfill those needs. As a result, new non-AD beneficiaries will be assigned a PCM in the network. To enroll call TRICARE at 800-444-5445 and select Option 1, Option 5. A TRICARE representative will assist you and your family through this process. To view a list of TRICARE providers go to: <a href="https://www.humanamilitary.com/beneficiary/enrollment-and-claims/change-your-pcm." target="_blank">https://www.humanamilitary.com/beneficiary/enrollment-and-claims/change-your-pcm.</a>
Retirees and family members of retirees: Would it be more convenient for you to see a civilian PCM while remaining on TRICARE Prime? If you are a retiree or retiree family member, you and your family can currently move from a military PCM on Robins Air Force Base to a civilian PCM in the network. This opportunity will remain available until further notice. If interested, please contact TRICARE at 1-800-444-5445 or visit the TRICARE Operations & Patient Administration desk located in the clinic to discuss how this may affect your benefits, copays and other options. Walk-in hours are 0730-1630 Monday - Friday. During this period, Robins Family Health & Pediatric clinics are currently closed for new retiree and retiree family member enrollments.
UPDATE: 27 Mar @ 8:00pm, the refill line is back up. Please call 478-327-8150 or go to www.tricareonline.com to activate your refills. Attention Beneficiaries: The pharmacy refill line is currently down. Not to worry, you can still request refills through www.tricareonline.com. We are working to resolve this issue and aplogize for the inconvenience. Check back here for updates. Thank you.
The TRICARE Retiree Dental Plan ends on Dec. 31, 2018. You can enroll in a FEDVIP dental plan during the Open Season (Nov. 12 - Dec. 10). Visit www.tricare.benefeds.com #TRICAREisChanging #TakeCommand
Without the innovators who built the aviation industry, providing expeditionary medicine in the air would not be po… https://t.co/PgerHfIrjF
Go behind the scenes to meet the medical laboratory technicians at @374AirliftWing! Their work allows doctors to do… https://t.co/56kbQKBi7v
We are constantly improving the way we deliver healthcare and enhance access to your healthcare team. Telehealth is… https://t.co/M143P2FMX2
Col. Laurel “Buff” Burkel speaks to the 105th Airlift Wing, the same group that flew her back the U.S. via a 105th… https://t.co/ln92dbDOsK
RT @MilitaryHealth: This week #AcrossTheMHS airmen exercise an Emergency Medical Technician Rodeo, Capt. Timby's granddaughter gets flower…
If you have diabetes, you are at higher risk for serious problems from vaccine-preventable diseases like flu. Check… https://t.co/Lxxe2FSu9M
“It is rare to have a family member in the same career as you. It is even rarer for active-duty family members to b… https://t.co/UbIWxJb0Xt
#TropicCare2018 was off to a smooth start when a patient, who came in for a vision screening, began to say that som… https://t.co/uFdNog8z1b
A new transition cell was recently stood-up to coordinate and support ongoing transition efforts related to the NDA… https://t.co/wxrZC0NeHB
#TBT Air Force Airman First Class Eugene L. Fletcer, a preventive dentistry specialist assigned to the 3rd USAF Dis… https://t.co/wukbDiH5TO
Don’t forget! On Aug 22 from 2-3 pm EST the Air Force Medical Service and DHA Immunization Healthcare Branch are ho… https://t.co/eJFLNo4iNx
Before any of the patients and procedures, Aeromedical Evacuation Technicians have to first configure their hospita… https://t.co/gInlDM6phH
When a military working dog injures a tooth, it’s up to a team of dentists and veterinarians to ensure their bite r… https://t.co/VwM6jMKKR0
"A traditional stethoscope is essentially useless during en route care because of the noise,” says Tamara Averett-B… https://t.co/li0Sj3UdhB
Did you know Air Force medical researchers developed the gold visors used by the #Apollo astronauts? The gold visor… https://t.co/O9Y8iQRa2p
En route to participate in the 2018 #TropicCare Innovative Readiness Training, Airmen from the Indiana & New Jersey… https://t.co/bDSAesQbA4
Adult vaccines are available in many places, including doctor's offices, health departments & pharmacies. Visit the… https://t.co/88k7jsIEq2
Congratulations to all the Emergency Medical Technician winners of this year's #EMTRodeo! This competition gives th… https://t.co/AxKpnKK3mK
There’s still time to enter our C.A.R.E. contest! Send in a video or essay explaining how you strive to reach our c… https://t.co/BoGvuwS8Rf