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Resolve a concern

Location: Building 700, First Floor, across from the Laboratory

Telephone: 478-327-7850

Email: 78MDG.Cust.Srvc@us.af.mil

About us: At the 78 Medical Group we strive to deliver exceptional customer service. Should problems arise, please contact the appropriate clinic or area Patient Advocate representative first. These individuals can be identified by the pictures posted in their respective sections. Please afford these trained professionals the opportunity to resolve your issue at the lowest level. If you require additional assistance please contact the Group Patient Advocate.

Please be sure to pick up your copy of A Guide to Patient Rights and Responsibilities Our Commitment to You and the 78 MDG Family Health Clinic Reference Guide. These two references will help answer a lot of your questions.

Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.