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Local Clinic Information

Local Clinic Information:
The 35 MDG’s Urgent Care Clinic (UCC) is open 24/7/365. It is located in the basement of the hospital.

Ambulance Service: In case of an emergency (as defined below), dial 911 from a base phone. From off-base or if using a Japanese cellphone: dial 0176-53-1911.

UCC Telephone Line:
DSN: (315) 226-6647 or 6648.
Patient Advocate Phone: DSN 315-226-6490

How to get to the UCC:

Enter the first floor entrance located on Sollars Elementary School side of the hospital. The entrance is marked "Urgent Care Center". An elevator on your left as you face the door to the hospital will take you down to the basement. The UCC check-in area is just across when you get out of the elevator.

You can also take the main entrance elevator by the coffee bar to the bottom floor, exit to your right, and follow the hallway through the double doors. UCC is the first department on your left and is directly across Flight Medicine.

If unable to walk or for severe symptoms you may also enter through the BX side of the ambulance tunnel. This entrance is for short term parking/patient drop off only.  

Common Conditions Requiring Treatment in the UCC:

  • Sudden dizziness, weakness, or changes in vision
  • Thoughts of harming yourself or others
  • Uncontrolled bleeding
  • Sudden or severe pain
  • Severe dehydration
  • Deep lacerations
  • Bone fractures
  • Difficulty breathing
  • Head injuries
  • Poisoning
  • Chest pain

Patient Instructions:

Wait times vary depending on the number and severity of patients being seen.

The UCC staff is limited in the amount of medical advice or information that can be provided over the phone due to patient census/staff availability. Patients are however encouraged to call during periods of clinic closure such as weekends, holidays or afterhours should they have new onset non-life threatening concerns.

The UCC is not able to provide telephone consultaion for chronic follow-up questions or requests and the patient will be directed to contact their primary care provider during normal business hours.

If you present with a condition that cannot be treated at the UCC, you will be transferred to one of the local Japanese Host Nation Hospitals.

Seeking Urgent/Emergency Care

What is a Medical Emergency?

A medical emergency is sudden and unexpected onset of a medical condition that:

  • Is threatening to life, limb or eyesight;
  • Requires immediate medical treatment; or,
  • Manifests painful symptoms that require immediate response to ease suffering.

What is the difference between urgent and emergent care?

Unlike a medical emergency, conditions that need only urgent care are those that do not threaten a patient’s life, limb or eyesight, or leave the patient in intolerable pain for an extended period. An individual may seek urgent care in situations where a condition/injury may become a serious to risk their health if left untreated.

What to do for Urgent Care here on Misawa AB:

Call your primary care clinic DSN (315) 226-6111 and ask if there are same-day appointments available with your provider team. Come to the UCC if there are no same-day appointments available.

What to do for Urgent Care while traveling CONUS, Alaska or Hawaii:

You may call the Nurse Advise Line (NAL) 1-800-874-2273, Option 1 to talk to a Registered Nurse, get health care advice, ask urgent care questions, get help finding a doctor or get a recommendation for care.

It is recommended that Department of Defense patients seek urgent care at the nearest MTFs first whenever possible.

You may use a civilian urgent care provider under the Urgent Care Pilot. Tricare’s new Urgent Care Pilot Program covers two urgent care visits per fiscal year depending on the type of plan and location. For more information about Urgent Care and what is covered in your plan, please visit Tricare.

If you have Tricare Prime and were given urgent or emergency care at a civilian facility, call your Primary Care Manager (PCM) within 24 hours or the next business day to get a referral authorization and coordinate on-going care. If this cannot be accomplished on time, you may also request a retroactive referral.

Tricare Prime plan includes: Tricare Prime Remote, Tricare Prime Overseas, Tricare Prime Overseas – Remote, and Tricare Prime-Young Adult.

Seek urgent / emergency care

Call 911 or go to the nearest emergency room. Some military treatment facility locations offer emergency room services and others do not, so be sure to be familiar with the clinics and services offered at your location.

Medical emergencies are the sudden and unexpected onset of a medical condition that:

  • Is threatening to life, limb, or eyesight;
  • Requires immediate medical treatment; or
  • Manifests painful symptoms that requires immediate response to alleviate suffering.

Call your primary care manager within 24 hours or the next business day after getting emergency care to get authorization and coordinate ongoing care.

National Suicide Prevention Lifeline1-800-273-TALK (8255), option 1

Veterans Crisis Line1-866-966-1020

TRICARE Urgent Care

TRICARE Emergency Care