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Contact Us

Address: 300 S. Twining St. Maxwell AFB, 36112 All section patient advocates are located on-site and can be requested at any front desk.

Phone Numbers:
Group Patient Advocate: 334-953-7529 located on the 3rd floor of the Medical Group.
Appointment Line: 334-953-3368
Dental Clinic: 334-953-7822
Laboratory: 334-953-7885
Medical Records/Release of Information: 334-953-2244
Mental Health: 334-953-5430
Pharmacy: 334-953-6868
Public Health: 334-953-5656
Physical Therapy: 334-953-5867

Customer Service Feedback: ICE

Patients have the right to make recommendations, ask questions, or file complaints to the MTF Patient Advocate using provide contact information. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 1-800-994-6610 or https://www.jointcommission.org/report_a_complaint.aspx

Joint Outpatient Experience Patient Survey (JOES)

Your experiences matter to us! They tell a lot about how we're doing in the Air Force Medical Service. If you receive the JOES (Joint Outpatient Experience Survey) please take a few minutes to fill it out and send it back. Your insights help to make educated decisions related to patient care.

TOL Patient Portal Secure Messaging

With TOL Patient Portal Secure Messaging, AFMS patients can easily request and provide information at any time. TOL Patient Portal Secure Messaging provides a secure patient portal to ensure easy and private online communications in order to connect beneficiaries to their health care team. Learn more about TOL Patient Portal.