Address: 300 S. Twining St. Maxwell AFB, 36112 All section patient advocates are located on-site and can be requested at any front desk.
Group Patient Advocate: 334-953-7529 located on the 3rd floor of the Medical Group.
Appointment Line: 334-953-3368
Dental Clinic: 334-953-7822
Medical Records/Release of Information: 334-953-2244
Mental Health: 334-953-5430
Public Health: 334-953-5656
Physical Therapy: 334-953-5867
Customer Service Feedback: ICE
Patients have the right to make recommendations, ask questions, or file complaints to the MTF Patient Advocate using provide contact information. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 1-800-994-6610 or https://www.jointcommission.org/report_a_complaint.aspx
Your experiences matter to us! They tell a lot about how we're doing in the Air Force Medical Service. If you receive the JOES (Joint Outpatient Experience Survey) please take a few minutes to fill it out and send it back. Your insights help to make educated decisions related to patient care.
With TOL Patient Portal Secure Messaging, AFMS patients can easily request and provide information at any time. TOL Patient Portal Secure Messaging provides a secure patient portal to ensure easy and private online communications in order to connect beneficiaries to their health care team. Learn more about TOL Patient Portal.