Calling the Appointment Line: (813) 827-CARE (2273)
Hours: 7 a.m. - 4:30 p.m.
Main Clinic, 2nd Floor. Rm 2H29
When you are scheduled for a consult outside of the 6th Medical Group, your provider will select the relevant medical information from your medical record and our Medical Records staff will make a copy. In the case of urgent consults, a copy of the relevant medical information will be made immediately.
Patients are authorized to receive one copy of their entire medical record at no charge. Requests may be made at the Medical Records Section and will be available within 30 duty days of receipt of the request.
When out-processing, separating, or retiring, the active duty member must submit a copy of his/her orders to Medical Records. They will appropriately mail your records to the Medical Records Central Cell at AFPC. The MPF will not be able to clear the member if they have failed to provide Medical Records with a copy of their orders. Medical records for personnel that are PCSing will be mailed no earlier than 10 duty days prior to the member's final out-processing date in case medical care is required during that time.
Members who are PCSing, retiring or separating and their family members may request a copy of their records up to 90 days but no later than 60 days prior to departure through Medical Records. Member will need to provide a copy of their orders if they are PCSing, retiring, or separating. Copies will not be released until within 10 days of PCS/separation/retirement. Proper authorization to collect copies of the medical records of family members over the age of 18 years is required.
Relocating retirees and their family members may also request copies of medical records. They will be available within 30 duty days of receipt of the request. The original records however must be maintained at the 6th Medical Group until a request is made from the gaining MTF to forward the medical records. If the retiree and family members do not re-enroll at an MTF, the original records must remain at the 6th Medical Group until eligible for records retirement. Therefore, it is important that copies of medical records are obtained prior to departure.
To make an appointment, log in to the TOL Secure Web Portal.
Read the TOL Appointment Center Brochure for more information.
For any care that your primary care manager does not provide, such as urgent, preventative, mental health, and specialty care, you will need a referral. Find out more about how to obtain the necessary referral and authorization.