Patient Advocate: 1-830-309-2209
The Patient Advocate is located in the TOPA/Referral Management Office, down the hall from the Pharmacy in the direction of Radiology and the Lab.
The “Text-Me-Now” 24/7 patient feedback number is 830-309-2209.
The Appointment Line number is 1-830-298-6333. It connects to the Patient Advocate, Beneficiary Advisor, the Nurse Advice Line, and various offices and clinics.
Patients have the right to make recommendations, ask questions, or file complaints to the MTF Patient Advocate using provide contact information. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 1-800-994-6610 or https://www.jointcommission.org/report_a_complaint.aspx