Seek Urgent/Emergency Care
What is Emergency Care?
Emergency care is needed in the case of a medical emergency. Medical emergencies are the sudden and unexpected onset of a medical condition that:
TRICARE International SOS (http://www.tricare-overseas.com/) provides 24/7 support for TRICARE overseas beneficiaries, when they need urgent or emergent care or request medical assistance. This includes real-time English translation services provided over the phone.
What to do in an emergency?
Call 911 or go to the nearest emergency room. Some military treatment facility locations offer emergency room services and others do not, so be sure to be familiar with the clinics and services offered at your location.
What is Urgent Care?
Urgent care is defined as care needed for a non-emergency illness or injury. This means that it does not threaten an individual’s life, limbs, or eyesight, or leave them in intolerable pain for an extended duration of time. An individual may also need to seek urgent care in situations where a health condition or injury may become a more serious risk to their health if left untreated. It is recommended that Department of Defense patients seek urgent care at their local MTF locations first if possible. For more information about Urgent Care and what is covered in your plan, please visit TRICARE.
What to do for Urgent Care?
Contact your Primary Care Manager if it's during office hours.
Call the Nurse Advice Line: 1-800-TRICARE, Option 1* or visit: MHSNurseAdviceLine.com
Active Duty family members, retirees or retiree family members do not need a referral to use a TRICARE authorized Urgent Care.
Active Duty MUST have a referral to use Urgent Care. Call the appointment line during duty hours or utilize the Nurse Advice Line after hours.
Enrolled in a Prime Plan?
Call your primary care manager within 24 hours or the next business day after getting emergency care to get authorization and coordinate ongoing care.
Prime plans include:
Veterans Crisis Line / PTSD phone number