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Contact Us

Emergency Services: 911 or (228) 376-0500
Appointment Line: 1-800-700-8603
24-Hour Nurse Advice Line: 1-800-Tricare (1-800-874-2273)
Pharmacy: (228) 376-4955 or 377-9791
Refill Line: (228) 376-1000
Dental Clinic: (228) 376-0511
Mental Health: (228) 376-0385
Family Advocacy: (228) 376-3457
Customer Relations: (228) 376-3092
TRICARE: 1-800-444-5445
Laboratory: (228) 376-4460

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Joint Outpatient Experience Patient Survey (JOES)

Your experiences matter to us! They tell a lot about how we're doing in the Air Force Medical Service. If you receive the JOES (Joint Outpatient Experience Survey) please take a few minutes to fill it out and send it back. Your insights help to make educated decisions related to patient care.

TOL Patient Portal Secure Messaging

With TOL Patient Portal Secure Messaging, AFMS patients can easily request and provide information at any time. TOL Patient Portal Secure Messaging provides a secure patient portal to ensure easy and private online communications in order to connect beneficiaries to their health care team. Learn more about TOL Patient Portal.

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Nationwide Telephone Scam Affecting TRICARE Beneficiaries TRICARE beneficiaries need to be aware of a nationwide telephone scam affecting beneficiaries over 65 and on Medicare. A caller will usually identify themselves as being an official Medicare vendor and will then offer to sell you back braces. The caller may have specific information that makes the call seem official, typically your address, phone numbers and doctor’s name. The caller is hoping this will convince you they are a legitimate vendor and that you will give them your social security number and additional personal information. If you receive a call like this, DO NOT give any of your personal identifiable information, such as birth date, social security number or banking information. TRICARE never asks beneficiaries for this information when calling for an official Department of Defense survey. The Defense Health Agency (DHA) Program Integrity Office is closely monitoring this situation. If you receive a call of this nature, please do not provide your information and contact the DHA Program Integrity Office directly. For more information on fraud and abuse reporting, visit, www.TRICARE.mil/fraud.
Effective June 30, the only access to Keesler Medical Center weekdays between 6 p.m. and 5 a.m. as well as all day and night on weekends and holidays for other than staff members is through the Back Bay Tower Emergency Room entrance on the east side of the facility.
By Lt. Col. (Dr.) Mark Roberts 81st Dental Squadron The Keesler Dental Clinics’ Department of Endodontics is seeking patients needing root canal therapy for treatment in the Endodontic Residency and two-year Advanced Education in General Dentistry programs. Applicants must be a military retiree, family member of a retiree or active-duty family member and have recently been diagnosed by a dentist with an endodontic condition requiring root canal therapy. Eligible patients must obtain a written consult from their referring dentist and fax it to 376-0193 or bring it the Keesler Dental Clinic during normal duty hours. Patients will be selected for treatment based on the needs of the Endodontic and AEGD residency programs. Please call 376-5227 for more information.
TRICARE Service Center Walk-In Service Ending By Master Sgt. Karen Fish 81st Medical Support Squadron Walk-in service at the Keesler Medical Center TRICARE Service Center (TSC) will cease as of April 1. ... Due to current fiscal constraints within the federal government, the Military Health System must continue to provide the best medical care possible while finding ways to reduce cost. Walk-in customer service is the most expensive customer service option. By eliminating this service at TSCs, the Department of Defense estimates savings of approximately $250 million over five years. The Defense Health Agency made the decision as more beneficiaries use convenient Internet and phone options for their TRICARE customer service needs. (More information is available at www.tricare.mil/TSC.) Keesler Medical Center patients still have a wide variety of secure, electronic customer service options available through www.tricare.mil. The new “I want to…..” feature on the site’s front page includes everything beneficiaries need to do online. When walk-in service ends on April 1, beneficiaries who want personal assistance can call Humana, 1-800-444-5445 for help with enrollments and benefits. All health-care, pharmacy, dental and claims contact information is available at www.tricare.mil/contactus. Beneficiaries can get 24/7 TRICARE benefit information at www.tricare.mil, make enrollment and primary care manager changes and obtain more online assistance at www.tricare.mil/enrollment. Instead of driving to an installation TSC, TRICARE beneficiaries can even combine high-tech with low-tech by downloading online health-care forms and sending them in the old-fashioned way through the U.S. Postal Service – at a cost of less than 50 cents. The change does not affect TRICARE benefits or health-care delivery to beneficiaries. In addition, medical out-processing requirements for service members assigned to Keesler Air Force Base will not change. Out-processing service members must still bring a copy of their orders to the TRICARE Services Office located in room 1A222 of the medical center.
TRICARE Retiree Dental Program Open for New Enrollments TRICARE Public Affairs 12/23/2013 - FALLS CHURCH, Va. -- The TRICARE Retiree Dental Program (TRDP) offers comprehensive dental coverage to all enrolled members. Available to retired service members and their family, retired National Guard and Reserve members and their family, Medal of Honor recipients, their family and survivors, TRDP is currently open for enrollment.... TRDP covers diagnostic and preventive services, like exams and cleanings at 100 percent. Emergency services and basic restorative services, like fillings, are covered at 80 percent. The annual deductible is $50 per person, each benefit year, and $150 per family per benefit year. The annual maximum benefit is $1,300 per person per year for enhanced enrollees; this is an increase of $100 from last year. The annual maximum for orthodontia increased from $1500 to $1750. For more information, visit www.tricare.mil/Dental/TRDP/Costs. Eligible beneficiaries can enroll online through the Beneficiary Web Enrollment website (BWE), www.dmdc.osd.mil/appj/bwe or go to www.trdp.org to print, complete and mail in a TRDP enrollment application. To enroll on the BWE, beneficiaries will need a DS logon, CAC or DFAS login. Enrollees may be asked to enter information to establish an electronic funds transfer (EFT) method for payment of their monthly premiums, but EFT is not an option for the TRDP so enrollees should not enter anything in that section. Federal law requires that TRDP premiums be deducted automatically through a monthly allotment from retirement pay. EFT is available only as an alternative method of payment for beneficiaries who do not receive retired pay or whose retired pay is insufficient to cover the allotment amount. For those eligible to pay TRDP monthly premiums by EFT, visit www.trdp.org to download the EFT authorization form. There is a 12-month commitment for initial enrollments. After a year, beneficiaries can decide to continue on a month to month basis as long as they haven't added additional family members to the plan. If a beneficiary and spouse are already enrolled, adding a child or any other family member resets the 12-month period. Retirees who enroll in TRDP within four months of their retirement date have immediate access to the full benefit package. If they miss that four-month window, there is a 12-month waiting period for coverage of more advanced services such as crowns, bridges and implants. Delta Dental of California manages the TRICARE Retiree Dental Program. Beneficiaries can register at www.trdp.org to access several online features such tracking claims, and adding or removing family members. For information, please visit www.tricare.mil/TRDP. See More
WARRIOR TRAINING Keesler Medical Center provides reduced service during warrior training 1-5 p.m. the sec¬ond Thursday of each month. Family health, internal medicine, pediatrics and gen¬eral surgery clinics will each have one doctor available for urgent appointments. For ur¬gent situations, contact Cen-tral Appointments at 1-800-700-8603 or report to the emergency room. Although pharmacy, radi¬ology and laboratory services are open, they will have reduced staffing. Patie...nts are asked to delay visits to these services during warrior training. For emergency situations such as shortness of breath, chest or abdominal pain or bleeding with pregnancy, please go to the nearest emergency room. In the event of an emergency, contact 911 for an ambulance. The Keesler Medical Center staff is committed to main¬taining the highest level of war and peacetime readiness. It does this through monthly training sessions. We pologize for any inconvenience.
The @Air Force Medical Service (AFMS) is committed to delivering the right care at the right time. DID YOU KNOW as an #AFMS #patient you can safely connect with your healthcare team online? Take command of your health with #MiCare: http://www.afms.af.mil/micare/
The TRICARE office within the medical group has moved from its previous location and is now located on the 1st floor in room 1A222 where admissions and dispositions was previously located. Admissions and dispositions have moved to 2D in the Back Bay Tower with the preadmission staff.
Drink today and be impaired tomorrow. Even moderate alcohol consumption can impact your reflexes for up to 18 hours. Is drinking a problem for you? Go to www.DrinkingIQ.org to see.
It is 4A/MSC appreciation week here at Keesler's Medical Group. If you know a 4A thank them for all they do behind the scenes to make things run smooth for patient care.
This is our breakfast to kick off 4A/MSC week 2012!
Keep thinking about being energy conscience and reduce your footprint when you can. Take the stairs instead of the elevator! Not only do you use less energy, but you also get a better workout… healthy living is a great thing.
Think about energy costs and try to turn out the lights when you leave the room!
We have changed our wall photo... it's the New Back Bay tower! Keep watching the page for information about our open house comeing soon and the ribbon cutting in the near future!
Another "Crusin The Coast" has finished up here in MS. Hope everyone enjoyed the cars and fun times!
Tuesday, September 25th, there is a blood drive at the hopspital. Come and donate some blood for those that need it between 9 and 3.
The weather is turning into fall. Get out and enjoy the running trails!
Monday is the last day to enroll in a new TRICARE plan or change your current plan. The choice you make will take e… https://t.co/QReSEB71xd
In a deployed setting, mental health providers assist commanders with maintaining their Airmen’s overall health in… https://t.co/fkowyMEwlP
Only one week left to enroll in the 2019 TRICARE and Federal Benefits Open Seasons - don't delay! For more informat… https://t.co/4MwUSbAOpL
Winners from the #TrustedCare "How Do You C.A.R.E.?" contest were recognized by Lt. Gen. Dorothy Hogg, Maj. Gen. (D… https://t.co/FeDfOom0Qu
77 years later, Pearl Harbor endures as a symbol of American resilience and resolve. Today we remember our brave se… https://t.co/Lach1Btol8
Lt. Gen. Hogg addressed AFMS leaders at #SLW18. "Now is time to shape the future of AFMS. Be disruptive innovators… https://t.co/mtYGTim0bO
6th MDG Airmen & Coast Guard members participate in a joint service Tactical Combat Casualty Care course at MacDill… https://t.co/2bU0vRubJB
#TBT: A U.S. Army flight nurse checks on a combat litter patient as he is loaded aboard a Douglas C-47 Skytrain at… https://t.co/xikEkX5bGI
RT @TRICARE: DYK? The TRICARE Open Season ends Dec. 10, 2018. Learn more about the next TRICARE webinar on Enrollment Options After TRICARE…
RT @USAFRecruiting: Air Force #Career: Prosthodontist. These specialists’ expertise in oral prostheses corrects dental appearance and makes…
Being safe is one of the easiest things you can accomplish every day and has direct impact on your health. Here are… https://t.co/0G8JnOnbKj
Our culture of #TrustedCare depends on continuous innovation. "Our hope is that local leaders will leverage our Tru… https://t.co/KhhMQr41vR
We make a difference. We are warriors. We are disruptive innovators. We are Airmen from the 17 enlisted medical car… https://t.co/8Gjy20uPQw
Medical material Airmen are working together with the 1st Special Operations Logistics Readiness Squadron to help r… https://t.co/JGu1vcCC6I
U.S. Air National Guard A1C Cheryl Graham, a health services technician with the 118th Medical Group, was a high pe… https://t.co/0Vn7xPkch3
RT @DHADirector: As the @DOD_DHA continues to integrate hospitals and the services, it's important to keep everyone informed on what's to c…
RT @DoDHealth: Had a great opportunity to speak with @USAFhealth leaders today. I look forward to our continued partnership to achieve a mo…
To ensure an effective relationships between military working dogs & their handlers, the 380th MDG, 380th Security… https://t.co/nmNRfg3C9X
The 2018 AFMS Senior Leadership Workshop kicked off this morning with welcome remarks by Lt Gen. Dorothy Hogg and C… https://t.co/YGbo4427iA
Eccrine Systems is conducting research under an Air Force Small Business Innovation Research and Small Business Tec… https://t.co/bE6Tpz0BYo