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Local Clinic Information

11th MDG TRICARE Office Phone Tree: 240-612-2900

Patient Handbook

New Enrollee Brochure

Registration
All new patients at the 11th MDG must register in our automated patient database, called the Composite Health Care System (CHCS), to make appointments. To register in CHCS, stop by the Admissions & Dispositions office (in the basement of building 1050, between the chapel and ASF, through glass doors.)

Appointments: TRICARE Prime beneficiaries enrolled at the 11th MDG may schedule an appointment by calling the main phone line and selecting the appropriate phone tree option. The main phone line is open from 6 a.m. to 4:30 p.m., Monday-Friday.

Main Phone Line: 1 (888) 999-1212
Phone tree options:
Appointments: option 1-1
Clinics: option 1-2
Referrals: option 1-3
Nurse Advice Line: option 1-4 (6 a.m.-4:30 p.m.) Option 1 (4:30 p.m. - 6 a.m.)

Appointments may also be scheduled online www.tricareonline.com.

We adhere to the following Access to Care Standards when booking appointments:
Routine: Not to exceed 7 days
Urgent/Acute (Same Day): Not to exceed 24 hours
Wellness: Not to exceed 4 weeks
Established (follow-up): Not to exceed 4 weeks

Out of area care

When traveling out of the area, TRICARE Prime enrollees are only covered for urgent or emergency care. Routine care is not authorized when traveling out of the area.

ALWAYS obtain a referral from your PCM before using a civilian Urgent Care Center or civilian provider or you may be responsible for the costs. Call HNFS at 1 (877) 874-2273 for assistance in locating a provider and then contact your PCM for a referral. TRICARE Prime enrollees, including AD, must ensure their PCM enters a referral in the system for the claim to pay. The PCM will need to know final diagnosis.

The Nurse Advice Line is available 24 hours a day, seven days a week, for free medical information and advice for TRICARE beneficiaries. Registered Nurses are available to answer your health care questions and direct you to the most appropriate level of care.

Nurse Advice Line Phone:
1 (888) 999-1212, option 1-4 (6 a.m. to 4:30 p.m.)
1 (888) 999-1212, option 1 (4:30 p.m. to 6 a.m.)

Specialty Referrals

All referrals for specialty care are coordinated by the referral Management Center (RMC). Your provider will enter a consult for specialty care into the computer which will be electronically reviewed and booked by the RMC. Patients should call the RMC as soon as their appointment is complete to schedule an appointment.

RMC: 1 (888) 999-1212 (options 1-3-1)

If there are no appointments at the 11th MDG or another MTF in the National Capital Area, the referral will be sent to Health Net Federal Services (HNFS), the managed care contractor, for coordination. You will receive a letter from HNFS in 7-10 days with an authorized civilian provider's name and contact information. You may then make an appointment with the civilian provider. For questions please call the RMC at the number listed above.

Prime enrollees, excluding Active Duty (AD), may self-refer to a civilian TRICARE provider for the first eight mental health visits without a referral. Contact HNFS at (877) 874-2273 to help locate a mental health provider.

Have you signed up for online secure messaging through the TRICAREOnline Patient Portal?  You could receive quick and easy assistance with your referrals and appointments. For questions please contact your primary care provider.

Make An Appointment

For any care that your primary care manager does not provide, such as urgent, routine, preventative, mental health, and specialty care, you will need a referral from your PCM. Find out more about how to obtain the necessary referral and authorization.

Online Appointing

You can book appointments online if you're:

  • A registered user on the TOL Secure Web Portal
  • Booking an appointment at a military hospital or clinic

Manage Your Appointments Now!

From the Appointment Center, you can:

  • Schedule, view or cancel appointments at your military hospital or clinic
  • Get up to three email or text message reminders about scheduled appointments

Read the TOL Appointment Center Brochure for more information.

To log in to the TOL Secure Web Portal, you need a Common Access Card, Premium DS Logon, or DFAS MyPay account. To learn more, please visit the DEERS DoD Self-Service Access Center.

Patient and Family Engagement

The Air Force Medical Service welcomes engaged patients and families as our partners in making sure your and your family's care is safe and effective. In the Patient and Family Engagement Toolkit, you'll find concrete advice and great resources that can help you partner with your healthcare team more effectively. Learn more about Patient and Family Engagement.

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