Patient Advocate Phone: 701-747-4687
In Case of an Emergency: In the event of an emergency, dial 911 or go the nearest emergency room. Patients are asked to contact their Primary Care Manager (PCM) within one duty day to report any care received at an emergency room to ensure proper follow-up. To report, call the Appointment Call Center at 701-747-5601 and choose option No. 1.
Patients have the right to make recommendations, ask questions, or file complaints to the MTF Patient Advocate using provide contact information. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 1-800-994-6610 or https://www.jointcommission.org/report_a_complaint.aspx
With TOL Patient Portal Secure Messaging, AFMS patients can easily request and provide information at any time. TOL Patient Portal Secure Messaging provides a secure patient portal to ensure easy and private online communications in order to connect beneficiaries to their health care team. Learn more about TOL Patient Portal.
Your experiences matter to us! They tell a lot about how we're doing in the Air Force Medical Service. If you receive the JOES (Joint Outpatient Experience Survey) please take a few minutes to fill it out and send it back. Your insights help to make educated decisions related to patient care.