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Resolve a concern

Location: Enter at Outpatient Clinic entrance, pass Family Health and Family Medicine clinics, office on left, before the Medical Release Desk

Hours: Monday through Friday, 8 am to 4 p.m.

Telephone: 850-883-9042

About us: We assist you when you have a concern or need information regarding care, safety or a process. The 96th Medical Group prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression. As our patient, you are entitled to safe, considerate, respectful and dignified care at all times. Patients are responsible for being considerate of the rights of other patients and medical group personnel. Patients are responsible for being respectful of the property of other persons and of the medical group.

Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.