Currently, Dr. J's Express Care is the only Urgent Care Center (UCC) covered by TRICARE without a referral for non- Active Duty TRICARE Prime patients. Please be aware that you may still be subject to co-pays. For more detailed information on co-pays, visit https://www.tricare.mil/Costs/HealthPlanCosts/PrimeOptions. If you prefer Abilene Diagnostics or Affordacare, you may still go to them for urgent care needs during duty hours ONLY if you have an authorized referral from the 7th Medical Group. If you choose to go to an urgent care that is not Dr. J's without a referral, you will be responsible for the bill. If your urgent care need occurs after hours, go straight to Dr. J's to ensure your visit will be covered (No referral needed).
Procedures remain the same for our Active Duty patients; referrals are ALWAYS required for urgent care services. Active duty must call the Nurse Advise Line (NAL) number (800) 874-2273, Opt. 1, to seek referrals after duty hours before going to UCC. NAL can now give 'sick slips' which is good for 24 hours to Active Duty. All active duty military members must comply with their military service specific requirements, to include notifying their chain of command and follow unit guidance regulations.
If you have any questions or concerns, please feel free to contact the 7 MDG BCAC (Beneficiary Counseling and Assistance Coordinator), SSgt Torres at 325-696-6060 or contact Tricare East at 1-800-444-5445.
The ER’s that are covered under TRICARE are Hendricks Medical Center (Hickory St & Pine St locations) and Abilene Regional Medical Center ONLY. All other ER’s in the city of Abilene, which do not have a Hospital associated are not covered under TRICARE. The cost of receiving care at these locations are NOT COVERED by TRICARE, and it is likely you will receive a bill for which you will end up paying out of your pocket. Always call TRICARE first before seeking care at any off-base facilities. This ensure that TRICARE will cover or reimburse your care costs.
Call 911 or go to the nearest emergency room. Some military treatment facility locations offer emergency room services and others do not, so be sure to be familiar with the clinics and services offered at your location.
Medical emergencies are the sudden and unexpected onset of a medical condition that:
Call your primary care manager within 24 hours or the next business day after getting emergency care to get authorization and coordinate ongoing care.
National Suicide Prevention Lifeline: 1-800-273-TALK (8255), option 1
Veterans Crisis Line: 1-866-966-1020
TRICARE Urgent Care
TRICARE Emergency Care