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Resolve a concern

Location: Building 26001

Hours: Monday through Friday, 8 a.m. to 5 p.m.

Telephone: 671-864-8559

About us: Patient Advocates are available in each clinic area to assist with any immediate needs. Customer comment forms and drop boxes are available in each clinic for any comments or concerns. You may also use the ICE website to leave feedback. For a more immediate response while in the facility, use the TEXT ME NOW program via your phone at 671-864-8559. Your feedback is valuable and provides the clinic an opportunity to grow and adjust services to meet your needs.

Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 1-800-994-6610, or by submitting a concern or complaint online.