Air Force Medicine

TOL Patient Portal Secure Log-in

To access the TOL Patient Portal Secure Messaging site click the link below.

Click here for TOL Patient Portal Secure Messaging access! Frequently Asked Questions More Information

TOL Patient Portal Secure Functions

Once enrolled in MyCare you can request appointments, get your lab results, securely message your healthcare team and request medication refills.

The Air Force MiCare system has been renamed "TOL Patient Portal Secure Messaging." 

With TOL Patient Portal Secure Messaging, AFMS patients can easily request and provide information at any time. TOL Patient Portal Secure Messaging provides a secure patient portal to ensure easy and private online communications in order to connect beneficiaries to their health care team.

Know more about Secure Messaging

Take Command of Your Healthcare

TOL Patient Portal Secure Messaging is an online service that allows patients to take command of their healthcare by offering efficient electronic exchange between patients and their healthcare team. Unlike their email accounts, it is compliant with Federal healthcare law.

The Many Uses of Secure Messaging

TOL Patient Portal Secure Messaging allows patients to:

  • Request their next appointment
  • Request medication renewals
  • Receive test and lab results
  • Communicate online with the healthcare team about non-urgent symptoms
  • Request a copy of their immunization records
  • Accessing a large library of patient education materials

With TOL Patient Portal Secure Messaging you can receive a variety of messages. These messages include provider-initiated messages, responses to your inquiries with advice on non-urgent matters, and reminder messages for appointments. TOL Patient Portal Secure Messaging moves with you once you are registered in the system-no matter where the Air Force takes you.

Your healthcare team is dedicated to responding to all patient messages in a timely manner. The healthcare team will work to respond to all messages within 24 Business hours and generally seek resolution within a 72 hour timeframe. Please note that urgent messages should NOT be communicated via secure messaging.

TOL Patient Portal Secure Messaging and Security

TOL Patient Portal Secure Messaging is a secure platform where patients can communicate with members of their healthcare team and vice versa. TOL Patient Portal Secure Messaging ensures protection of your privacy. To protect information communicated via TOL Patient Portal Secure Messaging, all members-patients, staff members, and providers – are required to register and enter a unique Log In name and Password to access and use TOL Patient Portal Secure Messaging.

Only you and your healthcare team have access to your messages exchanged within TOL Patient Portal Secure Messaging. Access to your TOL Patient Portal Secure Messaging inbox can be limited to designated practice members. This flexibility ensures maximal cross-coverage and confidentiality.

Security maintenance and administration are essential elements of TOL Patient Portal Secure Messaging operation and maintenance. TOL Patient Portal Secure Messaging utilizes several levels of security to protect the personal identifiable information of registered users. A secure connection is established with the browser to ensure that your personal information is encrypted or coded for transmission and storage. In addition, TOL Patient Portal Secure Messaging is in compliance with the Health Information Portability and Accountability Act of 1996 (HIPAA) (Pub. L. 104-191, Aug 21, 1996,110 Stat. 1936).

Benefits of TOL Patient Portal Secure Messaging

There are many benefits to using Secure Messaging. These benefits include:

  • Getting written advice that might be forgotten or misunderstood if communicated verbally.
  • Avoiding the annoyance of waiting in phone trees and playing "telephone tag."
  • Close monitoring of health issues through confidential online communications without the inconveniences of traffic, parking, or lost days at work.
  • Getting attention and direct contact with your healthcare team for non-urgent matters.
  • Requesting medication refills, or lab, radiology, and medical test results.
  • Requesting to arrange lab, radiology, medical tests, or appointments
  • Obtaining patient education through a web-based application that gives you access to an extensive library reviewed by board-certified healthcare professionals from leading health institutions in the U.S.

Enrolling in TOL Patient Portal Secure Messaging

Don't delay! Enroll in Secure Messaging today! One TOL Patient Portal Secure Messaging enrollee said it is, "empowering to be able to communicate via the Internet about routine health issues - and can very well prevent visits to the clinic..."

Service members and their young children

Registration can be completed by a face-to-face process, e-registration with a CAC card, or by Six-Point telephone verification to ensure security of patient health information. Enrollment can be initiated at the MTF. All you need to do is show your military identification card and provide some basic information such as your name, social security number, birthday and e-mail address. You will then receive an email to finish your enrollment. Responding to the e-mail is a very important step. You can even do this on a Smart Phone! You must complete the registration process by following the e-mail instructions. Once you have accomplished this you are ready to start messaging with your care team.

The future of military health has arrived and AFMS patients can be part of it!
Take command of your healthcare, register for TOL Patient Portal Secure Messaging today.

Registering Pediatric Patients

Registering your child in TOL Patient Portal Secure Messaging is as easy as one-two-three. Pediatric patients are registered via a request to the clinic by the parent or guardian after they have first registered themselves in TOL Patient Portal Secure Messaging. The Medical Home accepts the pediatric patient after the parent or guardian has enrolled the child to their Secure Messaging account. How is it done? Just follow the three simple steps below:

Step 1: As parents, you have to first be enrolled in TOL Patient Portal Secure Messaging through your medical provider before you can enroll your children. Once you have enrolled yourself in Secure Messaging, go to the TOL Patient Portal Secure Messaging website provided by your medical team and access the "Add a Family Member" link. You will then navigate to the "PROVIDER" tab and select "Add a Family Member" to your account.

Step 2: Fill out and complete the required information and click save. Please note you do not need to complete the "Health Insurance and Guarantor Information." After clicking "Save" you can add additional children to your TOL Patient Portal Secure Messaging account.

Step 3: To link your children to their Medical Home and Primary Care Manager (PCM), go to the "Link Patient to Doctors" tab. Your children's names should appear. Select the child you wish to add. Then, click "Add Provider or Facility.” A search box will appear. Enter the last name of your child's PCM and click "Search." A dropdown list will come into view. When you find your child's PCM, click "Select.” Now your child is linked to that PCM. Repeat step 3 to link additional children to their Medical Home and PCM. You are already enrolled, so there is no need to select a PCM for yourself.

Within three business days you will receive a notification via your email, stating there is a secure message on your TOL Patient Portal Secure Messaging account. Log-in to your TOL Patient Portal Secure Messaging account to see a message which will state your child has been affiliated with his or her PCM and Medical Home. You are now able to contact your child's healthcare team with messages related to non-urgent pediatric issues, appointment requests and requests for a copy of your child's immunizations record or lab and medical test results. For those parents or guardians who are not eligible for care at a military medical facility, but you are the custodial parent of children who are eligible to participate in TOL Patient Portal Secure Messaging, please contact 1-866-Relayme (735-2963) for information on how to enroll your children into TOL Patient Portal Secure Messaging.

More Secure Messaging Information

Secure Messaging is a system for you to communicate securely with your health care team. Please go to your respective service link to learn more about the Secure Messaging registration process. Once registered, you may use the Secure Messaging link inside TOL or the RelayHealth link to access your associated Air Force Medical Home (AFMH) website. Use your id and password to log in and begin communicating with your health care team. Please note that Fairchild AFB has transitioned to the new electronic medical record utilizing a built-in secure messaging system.

All beneficiaries of the military branches who have already registered for a DoD Secure Messaging account powered by RelayHealth may login using the secure DoD environment established by RelayHealth in 2017 or access their Secure Messaging account via TRICARE Online at;jsessionid=kFHJNnl6GEFFwURmfwRfLmiZ
using a CAC card or DS Logon User Name and Password.