Frequently Asked Questions

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TOL Patient Portal Secure Messaging


About Personal Health Records

What is TOL Patient Portal Secure Messaging?

  • TOL Patient Portal Secure Messaging acts as a link between your DOD electronic medical records and a Personal Health Record.

What is TOL Patient Portal Secure Messaging Enrollment?

  • A Secure Messaging Enrollment is the link between your DOD electronic medical records and your PHR.
  • You may have multiple enrollments with TOL Patient Portal Secure Messaging, one for each PHR and one for each of your dependents.
  • An enrollment contains non-sensitive identification information that tells us who you are in the DOD's electronic medical records system, which PHR you wish data to be sent to, and what types of records you wish to have sent.

What Information Does TOL Patient Portal Secure Messaging Store?

  • TOL Patient Portal Secure Messaging does not store any sensitive information such as your date of birth, social security number, address or telephone number. We do store your email address and name securely in our database, this information is required to create an account with TOL Patient Portal Secure Messaging.
  • It may be necessary for you to provide us with sensitive information such as your social security number and date of birth to begin your enrollment, but this information is not saved, it is only used to immediately retrieve a non-sensitive identifier we use to track your records in the DOD's electronic medical record system.
  • TOL Patient Portal Secure Messaging also does not store your medical records in any form. Information is passed securely and directly to and from your PHR via an encrypted channel and is never saved.
  • TOL Patient Portal Secure Messaging stores secure identifiers that enable it to identify who you are in the DOD's electronic medical records system. No one else can use these identifiers to retrieve your medical information.
  • To communicate with your PHR Secure Messaging also stores a security token that is retrieved when you complete the enrollment process and log into your PHR. This token allows Secure Messaging to send and retrieve information to and from your PHR. This token can only be used by TOL Patient Portal Secure Messaging, and you have the ability to destroy this token either in your PHR or in the Secure Messaging portal by cancelling your enrollment.

How is Your Privacy Protected?

What is a Personal Health Record?

  • A PHR is a tool for collecting, tracking, and sharing important up-to-date information about your health and the health of your family members. Using a PHR should help you and your healthcare provider make better decisions about your health as well as improve the quality of your care.
  • A PHR is separate from and does not replace your legal medical record.

Why have a Personal Health Record?

  • Your healthcare is a shared responsibility between the Healthcare Consumer (You) and the Provider. You should be the guardian of your health.
  • You are ultimately responsible for making your healthcare decisions and you should have access to your complete medical record.
  • You should have control over the health information that is stored in your PHR, including how it is accessed, used, and disclosed.
  • PHR is a critical tool that enables you to partner with your healthcare providers.
  • It can reduce or eliminate duplicate procedures or processes, which saves you and your provider time.

How Does a Personal Health Record Work?

  • A record is created every time you visit your physician, hospital, or another healthcare provider.
  • Chances are you see many different healthcare providers during your lifetime such as a family practitioner, an allergist, maybe a cardiologist, Gynecologist, Obstetrician, acupuncturist or even a surgeon. Each of these providers compiles separate information about you. A PHR gives you a central place to house all of your health information.

What can I do with a PHR?

  • Knowledgeably discuss your health with healthcare providers.
  • Provide information to new caregivers.
  • Easily access health information about you and your family members while traveling.
  • Access your health information when your doctor's office is closed.
  • Record your progress toward specific health-related goals such as; weight loss, glucose control, or blood pressures.
  • Track appointments, immunizations, and other wellness services.

What Does a Personal Health Record Contain?

  • The specific content of your health record depends on the type of healthcare you have received and/or your request. Some of the documents you will see are: Demographics, Lab Results, Allergies, Active Medications, Immunizations, Inpatient/Outpatient Records.
  • In addition to healthcare information from the DOD, you may also add your own information such as over-the-counter medications and vitamins. Some medical equipment, such as glucometers and peak flow monitors, can also send data to your PHR.

What value does a PHR have for the family manager?

  • A busy parent can manage their family records by having medical data for each family member uploaded to their PHR account.
  • A PHR gives the family manager the opportunity to track and observe all of the medical information relevant to their family in one place.
  • A PHR is accessible anywhere in the world via the Internet. A family manager that spends a good deal of time away from home will have the means to stay informed about their family's medical records.